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Category Archive: Management Training

  1. How can you manage others in a very practical way?

    Learning how to manage others is one of the most challenging stages in any career. However, without acquiring key skills – and gaining an awareness of how you manage and lead others – it’s very difficult to progress. Great managers can make all the difference to the experience that employees have within a business. They can inspire and motivate a team to great things with just a few practical skills and a straightforward approach.

    Effective communication

    Few things are possible in life without effective communication but this is especially so when it comes to leading other people. The first element to effective communication is to be on top of emails, phone calls and messages – responsive and clear. The second step is in the interactions that you have on a daily basis. Do you listen to what people say, are you open to feedback and do you find it easy to avoid taking a defensive position?

    Leading by example

    It’s the oldest trick in the book for managers – go first where you expect others to follow. If you’re keeping your team late to work then work late too, if you expect people to take on challenges that scare them (such as public speaking), you go first.

    Creating a genuine team

    The word ‘team’ is often used for a group of people working together on a project. However, there is much more to creating a real team dynamic than just shared targets and space. Being an effective manager requires the ability to foster a team atmosphere, motivate the team forward and encourage genuine collaboration between those who are working together.

    Nurturing relationships

    It’s almost impossible to separate who we are as people from who we are in a business environment and so good managers understand how to nurture whole humans, even the difficult and challenging elements. Tolerance and patience are essential when dealing with relationships at work, particularly in situations where there might be a great deal of pressure or heavy workloads. Workplace relationships can be nurtured by managers who are big on respect and trust, encouraging all colleagues to treat each other kindly and with dignity.

    Understanding the importance of environment

    While the personalities within the team are a key responsibility for a manager, so too is the environment in which that team is operating. Happiness at work will be a big factor in whether a team performs well and working out whether this is there is often something that falls to a manager. From a comfortable physical environment to nurturing a culture of support and hard work, managers have much more influence than simply ensuring that targets are met.

    Development and progression

    Happy staff have goals, motivations, dreams and objectives – and a manager has a role to play and enabling team members to strive and reach them. Being able to effectively manage is closely related to guiding those in your team to finding out what they need to do next to move forward.

    We offer practical tools for reviewing and improving existing management skills. Our The Practical MBA – Managing By Your Actions course is designed to provide personal guidance on how to manage more practically and effectively.

  2. 10 ways to effectively manage a remote team

    In this new era of flexible and agile working there is simply no need for teams to be in the same location to be highly effective. Remote working has its own unique set of challenges but can also be an incredibly effective approach when you have the right management skills for a remote team.

    1. Hone your communications

    Different methods of communication work for different tasks and teams, so find out which one achieves what you’re trying to do. For example, you might use email for quick interactions or switch to Google Hangouts if you prefer instant messaging.

    2. Standardise systems

    When individuals work remotely they can quickly develop their own ways of doing things – and these may not overlap with how others on the team are working. Effectively managing a remote team means ensuring that everyone on the team is working in the same way.

    3. Enable flexible hours – up to a point

    One of the major benefits of a remote team is being able to offer employees more flexible working hours. However, you also need to make sure that people are online and available at key times when you’re likely to need them.

    4. Measure productivity

    There are many different ways to analyse whether a remote team is doing well when it comes to productivity. You might want to track the number of hours spent logged on or to set regular goals and targets and review how many of these are reached. Whatever you use it’s important to have some way to measure what is being achieved by a remote team.

    5. Implement regular review

    A monthly or quarterly review can be incredibly useful when you’re managing a remote team. You’ll be able to provide feedback, adjust arrangements and also get an idea of whether the current approach is working for the team members too.

    6. Make sure your team has the right environment

    It’s no use employing people to work remotely if they don’t have a WiFi connection at home or they’re going to be busy with other commitments at the same time. Effective remote working requires a quiet environment, with a strong internet connection and somewhere your employees can shut the door if they need to have an important conversation.

    7. Try to meet in person

    It’s always much easier to motivate a remote team if you have met at least once in person. Try setting up an annual social for your team or make sure you at least have a face-to-face interview with them so they know that there is a person on the other end of your emails.

    8. Foster a team atmosphere

    It can be difficult for remote workers to feel like part of a team but this is important if you want them to work well together. From scheduling regular Skype catch-ups, to encouraging constructive feedback on others’ work there are lots of ways to remind people that they’re not functioning alone.

    9. Involvement in the company culture

    Remote workers can feel isolated from the rest of the business which makes it crucial to ensure they are involved in its culture. Take every opportunity to communicate firm values, explain objectives and ensure their own priorities are aligned with the wider business.

    10. Use video

    When you have a remote team, video is a very powerful tool to communicate, inspire and brief. From video messaging to video reports and presentations, you’ll see much more impact if you switch from text to the moving image.

    If you’re managing teams spread over two or more locations our Managing Remote Teams course could give you the tools you need to excel. Get in touch with PTP today.

  3. What skills do you need as a first-line manager?

    Promotion to a first-line manager position can be a career-changing moment. However, it may also leave you feeling like you’re balanced on the edge of a cliff. Most first-line managers step into this new position with no prior experience and often lack appreciation of the skills, strategies and experience that will make the role a success. For those about to make this crucial step up there are some key skills to get to grips with.

    Communicating in a business context

    Communication is perhaps the most crucial of all management skills. At lower levels it is not quite so key but once you start in a management position you need it constantly. From being able to manage meetings, through to creating clear proposals and communicating new strategies and concepts, this skill is one that will enable you to motivate those below you and forge links with those above.

    Leading strategically

    As a first-line manager there is simply no opportunity to hide at the back and follow. Within a specific area of the business you will now need to step into leadership, informed by an understanding of strategy. This is often the first time that strategic thinking has become a requirement and the ability to grasp it could be fundamental to whether or not progress up the career ladder is swift. Examples of strategic thinking in a leadership capacity could be anything, from innovating to revitalise old, tired processes and systems, to being able to manage and motivate teams in an uncertain business environment.

    Self awareness

    It’s almost impossible to manage other people if you’re unable to manage yourself. What are your strengths and weaknesses, what are your personal values and how do you ensure that you consistently stick to them no matter what you’re doing? Today, every type of leader is expected to lead by example and so solid self awareness has become a key skill. For most of us, self-awareness needs to be learned and isn’t something we are naturally born with – but that also means that it’s something anyone can cultivate.

    Broadening perspectives

    In a more junior role there may have been a much more simple outlook with no responsibility involved in changing it. For managers, perspectives need to be significantly broadened – do you understand, and can you apply, the context of the sector that you work in to what you do? How does the latest innovation in your industry affect your role and the future of the business? Crucially, an understanding of the uncertainty of the business world and a willingness to embrace this and delve into the complexities is a key skill to develop.

    Committing to ongoing learning and development

    The only way to develop skills not currently present is to learn them. You may acquire some on the job but often for a role like first-line manager it can be useful to undertake some professional training. The First Line Manager Skills course from PTP will enable you to become more focused on the objectives of the organisation, develop clear and analytical thinking and become more proactive in a leadership role. Contact PTP to find out more.

  4. Tips for beginning a new management or supervisor role

    Moving up in a career means tackling the challenges that managing or supervising other people can bring. This doesn’t just require the development of a new skill set but also an ideological shift too. If you’re about to enter the world of management for the first time then there are a few tips that might make the transition easier.

    You don’t need to have all the answers

    Even supervisors can ask questions and look for information to ensure they get it right. It’s far better to ask for input or request feedback than to plough on regardless and be unaware of any crashing errors you’re repeatedly making.

    Learn how to delegate

    It’s a rookie manager mistake to make yourself responsible for absolutely everything. Good delegation means taking responsibility for ensuring a job is done – but that doesn’t mean you have to do the job yourself.

    Avoid trying to be a friend to everyone

    Every employee who is moving upwards will eventually find themselves in a supervisory role with former colleagues. It’s important to be friendly and accessible but those lines of management need to be drawn. Otherwise leadership and discipline will be almost impossible to implement when required.

    Get to grips with the concept of “fairness”

    The people working under you will expect to be treated fairly – in fact, it’s the perception of unfairness that often causes the most problems for managers. However, that doesn’t mean that you need to treat everyone the same. Sometimes the route to fair treatment means treating people differently (as long as you’re not falling into discrimination territory).

    Find a way to balance new responsibilities

    With a move upward into management comes additional pressure. If you want to be a good supervisor then you need to learn to deal with this extra pressure in a way that doesn’t entail taking it out on the people around you. It’s important to find a way to have downtime when you can detach and relax from your responsibilities. Having someone to talk to who understands your position can also be incredibly useful.

    Sometimes the answer is no

    As juniors we’re often encouraged to say yes to every request and opportunity. As you become more senior the ability to say no – to superiors or juniors – starts to be an essential quality to avoid overwork, resentment and too much pressure.

    Become a change specialist

    At the heart of every successful business is the ability to swiftly adapt to change. Nothing stays the same and it’s the way that we cope with this that often defines the kind of managers we are and the value we can offer to the business. If your skill set is underpinned by an awareness of how to handle – and optimise – change then you’ll be a great manager to follow and a valuable asset to the business overall.

    The PTP Introduction to Management and Supervisory Skills course provides a valuable overview of how to take that key step up in your career. If you’re looking to enable that mindset switch this type of training is essential.

  5. Why should Britain close the gap on management skills?

    According to the whitepaper released as part of the government’s Industrial Strategy in November, poor management skills could account for a quarter of the productivity gap between US and UK companies. American companies produce a fifth more than UK companies do with the same effort, something that is logically attributed to poor business management. Apart from the natural competitiveness with our cousins across the pond there are also many other good reasons for Britain to close the gap on management skills.

    More productivity means more profit

    It’s not difficult to understand how a fifth more productivity would be a very positive increase for UK businesses. Particularly if it requires no extra effort other than to close the gap on management skills. To put a figure on how much this lack of management might be costing the UK economy, if the gap were to be closed over night tonight and UK companies caught up with US companies then – without any extra work at all – British companies would be an instant £300 billion richer. That’s an impressive figure for any economy.

    It can be done

    The example often given of an economy that completely turned itself around with the benefit of management skills is Japan. After the Second World War Japan was just one tenth as productive as America. Within years it had made huge strides with a specific programme of improvement in management skills that was designed to spread across the entire economy, from small businesses to large. Japan even subsidised management consultancies to help disseminate better business practices and set up a state inspection agency to help bring standards up.

    Britain will likely fall behind if the gap is not closed

    Japan is just one example of how a very conscious and specific initiative to improve management skills in all businesses has had a tangible impact on overall productivity. Singapore is another Asian economy that used a similar tactic in the 1980s when it realised that the foreign companies based there weren’t passing on their management capabilities to the smaller, local firms. So, Singapore introduced a campaign to change management mindsets and brought in consultants to upgrade knowledge and experience. South Korea has introduced similar measures, as has Finland and many other countries that have suffered from a similar management skills gap. It’s not something that can be successfully ignored and the prediction is that Britain’s productivity could fall further behind if it continues to be a problem.

    There is an awareness in Britain that poor business management is causing problems for our overall economy. In the report The Innovation Paradox, the management quality of British businesses was compared to the worst 10% of firms in China. So, we are already falling well behind. The industry is trying to help itself – for example Be the Business, an initiative to spread best practice. However, most experts agree that when it comes to closing the management skills gap it’s going to require more than just private sector initiatives. As in Japan, South Korea, Singapore and Finland, the government is going to have to get (more) involved.

    If you’re looking for management training, get in touch with PTP today on 01509889632.

  6. What type of Management Training is the best fit for you?

    At PTP we offer a range of interactive and practical management courses that are designed specifically for the client. Our courses run with a maximum attendance of 10 delegates although the average class is around 4-5 delegates. However, for larger groups we also offer tailor-made courses depending on the type of training required. But which one is right for you?

    Public Courses

    All of our courses can be run as a public course. What is great about the public courses is that we run them in 7 different UK cities, meaning, if you require training in London, we can offer you a choice of over 80 management courses in the heart of London. Each of our venues are of exceptional quality with lunch and refreshments provided. However, if you’re looking for more of a tailored course for you, we would recommend choosing a more bespoke option.

    In-House Tailored Training

    Each and every one of our courses can be tailored to the exact needs of you and your company, making it perfect for your team to really benefit from the training. We deliver our tailored training in-house at your offices, or we can organise a venue for you to make your employees feel more valued. As part of this package, the trainer will call you in advance of the course and discuss your needs so that the course is tailored for you.


    Alongside our public course, we also offer a U-Choose service that is unique and flexible to you. As long as you book for a minimum of 2 delegates on any of our courses, we give you the power to choose the date and location on which you would like the course delivered. We will then promote the course and venue you have chosen and we guarantee we will run the course even if we don’t sell any additional places, which makes it perfectly tailored to you.

    One-To-One Training

    Finally, we offer an affordable training service on a 1-to-1 basis for any of our 200+ courses. When you book a 1-to-1 training programme you will get a telephone conference of up to 1 hour prior to the on-site session, a half day on site coaching session and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

    To find out more or to book a place on one of our courses or to book your own, visit our website here.

  7. How can you lead your team through effective delegation?

    Regardless of your position in a company, if you are leading a team in any way, as a department leader or even CEO of a company, delegation is one of the most important tools you have. Delegation is a skill, and learning to use it effectively can make your team more productive, reduce stress for all employees, and free up your time to manage your team better. Here are some ways that you can master the art of delegation:

    Trust your team’s skills

    The biggest barrier to effective delegation is the struggle of letting go of work. Dedication and self-belief in your own ability to get the work done to the best possible standard can stand in the way of being able to delegate it to someone else. There will be times when it’s better to do something yourself, but there should be a balance between what is relevant and necessary within your role, and what needs to be shared amongst your team. In these cases it’s important that you trust your team to be able to carry out these tasks.

    Work to the strengths of your team members

    Everyone in your team will have different areas of strengths and weaknesses, experience and skills, so part of delegating is identifying these for each person. You can then assign tasks according to these things, not simply delegating to the person who has the most time available, even if they are the least suited to getting it done.

    Prioritise carefully

    As you begin to delegate, you should group tasks into different skills, and different priorities. You can then communicate to your team the deadlines of each assignment and which are the more urgent tasks that need to be completed first. This helps to prevent any issues or delays in the tasks getting completed, and builds a culture of teamwork.

    Give clear instructions

    When delegating, don’t just give a task list. Instead, give clear instructions where appropriate, including milestones, deadlines, goals and anything else that is important to produce the best possible outcome. This gives your team a clear process to move forward and progress whilst giving you peace of mind that your team are suitably briefed.

    Pass on your knowledge

    As part of delegating, you can also choose to pass on your own knowledge. There may be things that your team are unsure of and need to ask for your advice and expertise, so part of this process is answering their queries and continuing to let them handle it instead of taking over yourself.

    Find out more about effective delegating by attending our “The Art of Delegation” one day workshop, or by giving PTP a call today on 01509 889 632.

  8. Great Reviews For PTP Management Training

    37 Reviews in 8 weeks. Score: 4.8 stars out of 5!

    A Big Thank-You To Our Very Satisfied Clients!

    In the last few weeks, we have invited our clients to review us at and we have had a tremendous response.

    I list below a small sample:

    Attended a well-run Introduction to Project Management course. The trainer was excellent and customised the session well for the delegates. The company used a high quality venue with free car parking, lunch and refreshments included. I thought it was excellent value for money.

    George Whalley, Trafford Housing Trust review 5/5 Stars 25/1/17

    We used PTP for a course on interpreting financial statements for board members, staff and guests. We were particularly pleased with the pre-course contact from the company and the trainer who all worked to help accommodate our particular preferences. The mixed audience gave very positive feedback about the content of the course, the approach of the presenter and the value added.

    Linda Wallace, CDS Co-operatives review 5/5 Stars 19/1/17

    PTP provided Management Skills training at our offices, and the whole experience was excellent. The booking process was easy, the trainer was in touch before to discuss and tailor the course, and the delegates all enjoyed the course and took plenty away from it. The quality of the training materials and framed certificates were well received too.

    Linda Smith, Knight Knox review 5/5 Stars 11/1/17

    To view all our reviews click here.

  9. London Management Courses 1/3 Off July-September 2016 Selected Courses


    London venue

    PTP Central London Training Venue

    Selected Management Training & Personal Development Courses 1/3 off in Central London

    PTP is delighted to inform our clients who can get to our central London venue at 40 Gracechurch Street in the heart of the city that we are able to offer the following 6 management and personal development courses at 1/3 off:


    Project Management 13th July

    I found the course to be very informative and enabled me to have a more detailed insight into the aspects of delivering a successful project.
    – John Willocks, Esure

    Introduction to Management & Supervisory Skills 13th July

    Great course, really feel I have learnt some new skills which will benefit both myself & team.
    – Emma Castle, Allianz Global Corporate & Speciality

    The Effective Administrator 15th July

    I feel that this has been very beneficial to help developing upon the skills I already have and also giving me more confidence and conviction in what I would like to do.
    – Lyndsay Brooks, Doosan Power Systems

    Personal Effectiveness 6th September

    Enjoyed course, gave me a greater understanding of my own personal drivers and those of others and how to influence them.
    – Brian Brooks, Bombardier

    Negotiation Skills 7th September and 1st November

    The course was enjoyable. I learnt a lot about the skills of negotiation. It was delivered in an excellent manner. Thank you.
    – Rachel Slack, Ramada Hotel

    Credit Control 16th September

    The course wasn’t what I expected. I would say it actually exceeded my expectations and will be useful for my role.
    – Ewan Anderson, Marks and Spencer

    Click on course tiles to view full details including timetables and further testimonials.

    All these courses have been reduced from £450 + vat to £300 + vat to include lunch, refreshments and framed certificate of attendance as shown below:

    Photo of training materials

    PTP Example of Delegate’s Training Materials

    To book either go to relevant course page by clicking above course titles. Select the date and venue above and you will automatically receive the discount when booking online – you even get a further 5% if you book online and pay by card – please note you can book online and opt to pay by invoice as well.

    Alternatively, email and include the course, course date, venue and name/s of delegate/s and your full billing address and contact number and we will process the booking for you.

  10. Management Training – PTP Exhibits in London Olympia

    Management and Sales Training courses showcased in London Olympia by PTP

    May 11-12 2016

    Management and Sales training will be explained by a number of PTP trainers and consultants at this prestigious London training event the CIPD Learning & Development Show.

    All 200 + PTP Management and Sales training courses run in central London and 6 other major UK cities.

    Our most popular management and sales programmes are listed below. Click on the links to view timetables, testimonials and forthcoming dates:

    Consultative Selling
    Developing Major Accounts
    Finance for Non-Finance Managers
    First Line Manager Skills
    Influencing Skills
    Introduction to Management & Supervisory Skills
    Key Selling Skills
    Management by Coaching
    Managing Major Accounts 2- day course
    More Advanced Finance for Non-Finance Managers
    Performance Review Skill
    Project Management
    Selling for Non-Sales Professionals
    Time Management

    Below are links for free registration to the exhibition and how to pay and book for conference tickets. We are exhibiting on stand 384 so if you can come, we hope to see you there.

    Top reasons to attend the CIPD Learning & Development Show:

    • Hear from thought leaders who are already putting the future of L&D into practice in the masterclasses
    • Learn a new approach to training and development at the world learning cafes – interactive learning at its best
    • Build your network and meet other professionals facing the same challenges as you at speed networking
    • Meet the PTP team, receive a lucky dip prize and a £100 voucher against any PTP training course

    Venue: Olympia London

    Date: 11–12 May 2016

    Register for the FREE exhibition

    Find out more about the exhibition

    Book your conference sessions now

    Find out more about the conference

    We hope to see you there!

    To view more details about PTP’s management and sales training courses please go to

In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.