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  1. How to: handling conflict at work

    Conflict situations in the workplace can be incredibly disruptive. They not only leave those involved in the dispute feeling unsettled but also everyone else too. Eventually, conflict that isn’t well handled may lead to a situation where one or other of the people involved is forced to leave, whether that’s moving to another department or quitting the business altogether. However, there are ways to handle conflict at work so that it doesn’t escalate to become uncomfortable.

    Start by talking

    Conflicts are often escalated when communication breaks down. Rumours, misinterpretation of silence or getting the wrong idea can all contribute to making a situation worse. So, the first step in handling conflict at work is to find a convenient time when you can sit down with the other person and have a conversation.

    Make sure you listen

    It can be difficult not to react to someone else, especially if what they are saying feels unfair or wrong. However, it’s very important to listen to what is being said, to let the other person finish without interrupting and to make sure you understand what their issue really is. Ask questions if you’re not clear and try to stay calm even if you feel under attack.

    And when it’s your turn…

    It’s often much more helpful to focus on specific instances rather than talking generally about behaviour. Try to steer clear of being too personal – for example, framing an issue as “when this happens” as opposed to “when you do this” can be less inflammatory.

    Find some common ground

    When you have both had the opportunity to air your issues it can be useful for someone to summarise what those are. What are the main problems when it comes to disagreement and are there any areas where you both agree? If nothing else it’s important to be able to get consensus on what the main conflict points are between you. From there you can prioritise which are the most important and particularly crucial to try and resolve.

    Make a plan

    Identify the key conflict that is causing the biggest problems and then create a plan to tackle that issue. You might want to agree steps that both can take to help to try and resolve the problem and also to schedule a date in the future to meet again to discuss progress. It’s important to try and focus on the future and how change can be facilitated, rather than on the past.

    Follow through on what you’ve achieved so far

    Once you have a plan in place it’s important to show resolve and stick to it, and for both parties to be proactive and committed to the process. When you start to see positive change, compliment and congratulate each other and look for those moments when it feels good to highlight the progress that has been made.

    Dealing with conflict in a professional environment can feel intimidating at first. However, all that’s really required is a practical approach as well as a willingness to evolve.

    Our Managing Conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace, alternatively our Managing Difficult Staffing Situations helps delegates understand the importance of managing poor performance and helps give delegates the confidence to manage day-to-day poor performance and behavioural problems within their team.

  2. Our top 10 skills needed for today’s marketers

    Marketing is an exciting industry and one that is growing exponentially today. For those looking to enter, and thrive, in this burgeoning sector there are 10 essential skills to focus on.

    1. Communication skills. The heart of marketing is communicating a well defined message to a specific audience in the right tone. Skills that can be essential here include speaking, presentation and writing, as well as being able to work with technology and visual tools to communicate better.
    2. No fear of spreadsheets. Working with spreadsheets is a regular part of marketing work today so some basic skills are required. They can be used for anything, from SEO keyword planning to reviewing campaign metrics.
    3. Inbound marketing capability. While outbound marketing can be disruptive and is often rejected by today’s consumers, inbound marketing focuses on being informative and relevant, meeting customer need and being helpful in order to convert and nurture qualified sales leads.
    4. A sound understanding of data and metrics. It’s essential for marketers today to be able to integrate data into decision making. That means having a good grasp of the basics of analytics, as well as tools such as Google Analytics and Marketo. Being able to identify and understand metrics and how they relate to business KPIs and marketing campaign goals will be key.
    5. Understanding digital advertising. In particular, being comfortable with Google Adwords and remarketing can be a huge advantage.
    6. A good grasp of audience and sales. The customer for a B2B marketer will be very different to that for a B2C marketer. Plus, every organisation will have a unique audience with a distinctive set of characteristics and individual need when it comes to sales process. It’s essential to be able to recognise and focus on these individual features, rather than attempting to apply a generic approach.
    7. Wordsmith skills. Content marketing is a key weapon in the modern marketer’s arsenal, including understanding web publishing. However, what can really distinguish an individual marketer is the ability to also create fantastic content that drives traffic, converts leads and tells an effective story.
    8. Being comfortable in the digital world. For example, today’s marketers need to have a good grasp of social channels, platforms, apps and how to leverage different devices to reach consumers.
    9. The “why” and the “how.” For anyone looking to get further than a basic role in marketing it’s necessary to be able to apply critical thinking and problem solving to a situation. For example, understanding why a specific tool, method or platform is working and – if it isn’t – how to evolve the situation to get the necessary results.
    10. Ongoing learning. The digital marketing world moves on quickly and the only way to stay on top of change is with continuous learning. This could encompass anything, from lead generation and content strategy to advertising and analytics.

    For today’s marketers, these 10 skills are essential when it comes to getting ahead and forging an exciting and satisfying career.

    Our Essential Marketing Skills course goes through the whole process of marketing goods and services, from the creation of a product to ensuring that customers will come and buy more from you in the future.

  3. Our top 10 customer services tips for the year ahead

    As the year begins to turn towards the last quarter there’s a renewed sense of energy in terms of driving results and growth before the start of 2020. From supporting team morale to improving the bottom line, customer service is one of those functions that has serious power to shape change. So, how can you make a difference in the year ahead?

    1. Automation works. In any business a customer services team is often dealing with many of the same complaints on rotation. Implementing automation for the most repetitive tasks can save each individual agent up to 200 hours a year.
    2. Don’t just rely on your gut. Establish support metrics that matter to your business so you can measure progress and make sure you’re also able to identify the ROI the team is generating.
    3. See your customers as human beings not numbers. The best customer service is fuelled by an understanding of individual core needs, empathy and even knowing what negative emotions customers can experience.
    4. Personalisation wins. 40% of those asked in a recent survey what mattered most to them in terms of the companies they do business with identified the human element as key. Personalisation can take many forms, from using first names to ensuring that your customer service team has access to each individual customer’s history with the business.
    5. Listen to what your customers say. The feedback consumers provide to your customer services team can be invaluable, especially if you’re getting many of the same suggestions or requests.
    6. Make sure your business’ support culture is as distinctive as its USP. Your business is not the same as even the closest competitor and so you need a truly unique customer services approach. This means looking at factors such as voice and tone, the support culture in the company and the systems you have in place within the business to efficiently provide support.
    7. Customer services can distinguish your brand. In a market where all your competitors are offering the right products at the right price, customer service can be a key differentiating factor. Key to this is taking a proactive – not reactive – approach. This includes anticipating issues before they arise, providing customers with solutions before they complain, and recognising issues before customers even notice them.
    8. You’ll never completely eliminate mistakes. However, seeing issues as opportunities can turn any situation around. The key is to approach it proactively, to hear and empathise with the customer, acknowledge and apologise, find a solution and then identify how to avoid the same situation happening again.
    9. The customer is not always right. Most customers are reasonable and also want a positive outcome but there are a few who complain constantly, abuse your agents and repeatedly make unreasonable demands. Sometimes letting those customers go is actually better for the business.
    10. Find your best channels. You don’t need to do what everyone else is doing – spend time identifying the channels that work for you (and those your customers are using) and direct your resources there, whether that’s providing customer services via Facebook or via email.

    These tips represent some great opportunities to make a difference to the business by improving customer services over the rest of this year.

    Our Outstanding Customer Service Skills is an intensive, practical and activity-based programme building the delegate’s knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service.

  4. Guide to creative problem solving

    “Creativity” is often viewed as something vague and intangible that tends to just appear in people’s minds. However, the reality is that creative solutions are usually the result of a well defined problem solving process, as opposed to sudden inspiration that strikes from nowhere. So much so that a Creative Problem Solving process has been documented by some of the world’s most innovative brains. If this is a system that appeals to you there are seven key steps involved.

    1. What’s the goal or problem?

    The first step in the process is to identify the issue, objective or goal that has triggered the need for a creative solution. Key questions to ask here might be “what am I actually hoping to accomplish?” “Where will I be in six months?” “Is this an issue others have?” Establish a set of criteria that you want to use to evaluate any potential solutions you come up with, for example avoiding certain situations or limitations.

    1. Learning more

    The next stage in creative problem solving is to put time and effort into learning more about the goal or issue. That may mean time spent researching online or asking family, friends or colleagues for input.

    1. Define the creative challenge

    This is usually in the form of “How can I/we…” followed by the goal or objective. For example, “How can I find a satisfying job that also covers my living expenses?” or “How can we develop products that meet a new consumer need at a lower cost?”

    1. The process of idea generation

    Idea generation – is what most people associate with creative thinking. However, the reality is that it’s actually only a single stage in the process. The best way to do this is to find a quiet space, either alone or with the team involved, and then set a target of 50 ideas. The purpose of this is to write down every single idea that comes to mind, without any judgment. Even if the idea doesn’t seem particularly sensible at first, add it to the list and keep going until you reach 50.

    1. Going through your ideas

    Once you have a list of 50 ideas take a break. Come back to the list after an hour – or a day – and then evaluate it against the criteria that you defined in Step 1. Do any of the solutions meet all of your criteria and, if not, which ones are the closest match?

    1. Make a plan

    The next key stage is to take the creativity you’ve generated and form it into some sort of plan of action. Start with where you are now and the objective you’re looking to get to. Then add in all the small and manageable steps that will be required to get you there.

    1. Get started

    The difference between great ideas and achieving goals is action – so, once you have a plan of action, get started straight away.

    Creative problem solving can be incredibly effective in any situation, from personal issues to corporate strategy. If you’re looking for some fresh thinking it’s an approach that really works.

    Our Creative Problem Solving course looks at the various problems that we face in our working lives.

  5. Coping with stress at work

    The workplace is a major source of stress for many people. Whether it’s dealing with an ever-expanding workload or trying to function without the right support, there may be many triggers for stress. However, while stress is common, sometimes it can become overwhelming and it’s at that point that stress at work is a real issue. That’s why it’s so important to find a way to cope with stress at work if this is a problem that you feel you have.

    Identify the source of your stress

    There could be many different reasons why you’re finding work stressful, including being in a job that simply isn’t challenging enough and in which you’re bored. Your current role may offer few opportunities to grow and develop or you may feel like there are conflicting demands and expectations with respect to your time and achievements. Low salary, poor working conditions, excessive workload and bad management are also common causes for stress at work.

    Be alert to the signs of stress at work

    Everyone is different but there are some common indications that you may be suffering from workplace stress, including:

    • Insomnia
    • Chronic anxiety
    • Being unable to concentrate
    • A compromised immune system
    • Headaches
    • High blood pressure

    Many of the ways that we try to cope with stress at work can make this worse, for example comfort eating high sugar foods, drinking too much or smoking.

    Coping with stress at work

    If you feel like workplace stress is an issue for you there are a number of steps that you can take to help get past the problem.

    • Speak up. Talking to a supervisor or manager is an important first step if you’re feeling stressed. In most organisations, it’s in the manager’s interests for employees to be productive and so they will want to help put a plan in place that enables you to do this.
    • Start using relaxation techniques. From meditation exercises to yoga and taking long, calming walks, there are lots of ways to introduce more relaxation into you day and to start learning how to feel less stressed on an ongoing basis.
    • Identify what your triggers are. It can be useful to keep a stress diary so that you know exactly what it is that triggers you when it comes to stress. By tracking this over a period of two weeks you should be able to see what – or who – makes you feel like it’s difficult to cope.
    • Set some boundaries. Many of the problems we have with stress begin when we forget how to say “no.” Technology today means we can be contactable all the time and could – in theory – work around the clock. It’s incredibly important to set some boundaries, whether that’s turning your emails off after 7pm or not answering the phone after the end of the working day.
    • Ask for help. Other people, especially close friends and family, can be incredibly useful when it comes to coping with workplace stress. From making suggestions to providing support during tough times, reaching out is often the right thing to do.

    Stress at work is a common problem but there are some very effective ways to deal with it so that it doesn’t become overwhelming.

    Our Stress Management course is ideal for delegates to stay more in control of themselves as pressure increases so you can still perform well and achieve results.

     

  6. How to plan a successful presentation

    Preparing a presentation doesn’t have to be the intimidating and overwhelming experience that many people fear it will be. In fact, with the right planning, it’s a simple and straightforward process that can help you to deliver great results. When you’re approaching a presentation, break this down into three key stages – research, content and delivery – and you’ll find it much easier to ensure that you’re confident and ready when the time comes.

    Stage 1: Research

    At this point it’s all about getting some insight into why the presentation is necessary and who it’s for. So, you’ll need to look at details such as:

    • Who are you going to be presenting to and what are their expectations, values and interests?
    • What are you going to be speaking about – choose an angle that is of interest to you.
    • What are you hoping to achieve with the presentation, what do you want the audience to learn or take away with them?

    Stage 2: Content

    Start by preparing the body content of the presentation, as this will give you an idea of how much there is to talk about and the level of detail that you want to cover. Define the ideas that you want to present during the content stage and then look for ways in which to support them. You might want to find relevant quotes, as well as data and statistics. Many people rely on their own personal experiences to make content relevant during a presentation and this can be a powerful tool.

    It’s also important to ensure that you’ve prepared an introduction and a conclusion in advance. This is often where people struggle with presentations but these are some of the most important moments, as they will create your first and last impressions. The introduction should make an impact, whether that’s with striking visuals, a key quote, a personal story or humour. The conclusion is your opportunity to reinforce the main messages of the presentation so that what you’ve said will be retained.

    Stage 3: Delivery

    There are three main options when it comes to delivery: speak from memory, use notes or speak from text.

    • Although speaking from memory gives you the freedom to move around and interact without notes or text this kind of delivery can sometimes sound rehearsed if you’re just trying to remember what comes next. It may still be necessary to have notes on hand to jog your memory if you lose your train of thought.
    • Using notes may mean cards or paper, or the technology of a presentation tool. This is often the easiest approach, as it will enable you to speak knowledgably while still maintaining some eye contact and interaction.
    • If you’re very nervous you may be tempted to speak from text i.e. writing out the entire presentation word for word and then reading it. This often results in a less engaging delivery, especially when it comes to audience engagement.

    These are the key stages that are involved in planning a successful presentation.

    Get in touch today for more tips on planning successful presentations

     

  7. 9 tips on how you can improve your communication skills

    Communication skills are fundamental to everything in working life, from success during the process of recruitment to getting promoted or moving into a managerial role. In fact, potential employers often rank communication above everything else, including a strong work ethic and honest and integrity. If you feel like your communication skills could use a little work these are our top tips for improvement.

     

    1. Focus on being better at communication. If this is an area you really want to improve on then put some effort into it. Take a course on better communication, read up on the subject, listen to podcasts and talk to others. The more you prioritise improving this key skill the better you’re likely to get at it.

     

    1. Learn how to engage others in a conversation. Communication isn’t just about speaking, it’s the back and forth between people that creates the essential interaction. Asking questions is crucial to this, as is seeking out feedback and inviting people to share opinions.

     

    1. Don’t overcomplicate what you want to say. The simplest communication is the most powerful. You don’t have to be wordy or very intellectual to get your message across. In fact, some of the most powerful communications in history have been just a couple of hundred words long.

     

    1. Make understanding a priority. Take the time to listen and to process what someone says to you so that you’re sure you understand. If in doubt, ask more questions and seek more information until you have grasped the topic.

     

    1. Respond when you’re ready. When you’re communicating with someone there is nothing wrong with taking some time before you respond to them. This is especially important if you need a few moments to process what they have just said and compose a reply.

     

    1. Listen. If you don’t listen, your communication skills will always be poor. Instead of jumping ahead to what you want to say next, actually engage with what is being said to you.

     

    1. Don’t forget the physical side. Upwards of 65% of communication is non-verbal so don’t forget your body language – and that of your listener too. Are you standing with crossed arms? Is their posture open or turned away from you? There are many little signs of interest and engagement that can be useful in communication terms.

     

    1. Hold eye contact. You’ll not only be demonstrating commitment and enthusiasm if you hold eye contact but it will make you appear more trustworthy too. This applies whether you’re communicating with a room full of people or just one other person.

     

    1. Who are you talking to? It’s important to understand your audience if you want to improve communication skills. What do they need from this, what perspective do they bring and what are the benefits of listening to you?

     

    It’s simple to be a better communicator when you know how. From the way you speak to how you listen, there are many different factors that can have an impact.

     

    Our Communication Skills course is designed to help delegates communicate more effectively with customers and colleagues.

  8. Our key benefits of customer service training programs

    Customer service is at the heart of every business, whatever the sector. Without strong customer service it’s difficult to attract and retain consumers to your brand. However, what many businesses overlook is that every single interaction a customer has with your brand will contribute to overall experience. That’s just one of the reasons why customer service training programs are becoming increasingly essential.

    More committed employees

    Investing in a training programme sends a clear signal to employees that they are worth nurturing. This can lead to higher levels of loyalty and commitment to an employer and staff who are willing to go the extra mile. It also provides the opportunity for employees to understand more about the organisation that they work for, which can lead to higher levels of motivation to help it grow. Staff who have been given the tools to do their job well tend to exceed expectations and a customer service training program is a very effective way to ensure this.

    The impact on the bottom line

    Investing in customer service training programmes can have a tangible impact on the figures that matter. There are a number of key ways in which this works:

    • Better customer service improves customer retention, which leads to more sales with less investment required from the business to generate each sale than with a new customer
    • Techniques to acquire new customers are more successful, whether as a result of positive word of mouth recommendations about customer experience or the interactions potential customers have with the brand
    • Employee turnover is reduced and so recruitment costs decrease

    Improving the overall level of customer service

    Ad hoc focus on customer service can improve elements of the way that consumers experience your brand. However, customer service training programs provide a comprehensive opportunity to increase the level of customer service being provided overall. Employees are trained consistently on the same level of competencies, and skills such as communication, listening and problem solving are improved across the board.

    Customer satisfaction

    Providing customers with a better experience of your brand is probably the number one reason that most businesses invest in a training program. This is particularly important when it comes to being able to deal with issues, concerns, faults or problems that customers may raise with your business. The way these are handled can be crucial in terms of whether there is an ongoing relationship with that customer and how they talk about your brand to others. Staff who have been on a customer service training program are often able to handle situations at the first point of contact, resolving issues satisfactorily, boosting the positive experience that the customer has of the brand. Well trained staff understand how to make customers feel valued and important to the business in any situation and this contributes heavily to customer loyalty and retention.

    Customer service training programs are designed to optimise human resources within the business and enable your staff to become a key tool in the experience that your customers have.

    Our Outstanding Customer Service Skills course is ideal for delegates who want to build upon their knowledge, skills and will to support their customers.

  9. Tips for improving your public speaking skills

    If you’re not a big fan of public speaking then you’re not alone – a 2013 survey found that fear of public speaking is a more pressing concern than death for many people. However, public speaking can also be a great way to communicate ideas and information and may be an essential part of your job. Even if you’re not a big fan of doing it there are lots of ways that you can improve your public speaking skills.

     

    1. Allow yourself to be nervous

      Sweaty palms, a fast heart rate – these signs of anxiety are all completely normal when you’re getting ready to speak in front of people. The key is not to let yourself believe that nervousness means you won’t be any good. Instead, allow the nervousness and focus on preparing as much as you can.

    2. Create a strong structure

      Start with something that will grab the attention of the audience in the first 20 seconds. Identify your main topic and both the general and specific points that you want to ensure that you cover.

    3. Focus on your audience

      . The talk you’re about to give is actually more about them than you. Prepare with this in mind, structuring the message and content to ensure that you communicate effectively with the people in the room.

    4. Learn to adapt as you speak

      Your audience will subconsciously (or consciously) give you feedback as you’re delivering your talk or speech and this can be helpful when it comes to improving its effectiveness. If you’re losing their attention, change direction, if you’re getting a lot of interest on a particular topic, develop it. It’s important to stay flexible when you’re speaking so that your talk can evolve alongside the reactions of the audience.

    5. Be yourself

      . There is nothing more engaging than someone who is allowing their personality to provide the context for a speech or talk. If you’re ‘real’ and authentic then your audience will be far better engaged with what you’re saying. Show some passion and enthusiasm for what you’re talking about and you’ll take the entire room along with you – and don’t be afraid to use humour.

    6. Don’t use a script

      Reading your speech or talk will result in something less than engaging, as you’ll spend most of your time looking down at the page. Instead, give yourself an outline structure to work from and make sure you know the topic inside out. Maintain positive eye contact with your audience and don’t be afraid to pause if you need to find your way back to a specific point.

    7. Avoid too many distractions

      Media and visuals can be very useful but use them sparingly so that your words are the main focus for your listening audience. Try to eliminate any other distractions, such as over using your hands or succumbing to lots of nervous gestures.

    8. Don’t forget the conclusion

      You might be so relieved that it’s over that you just want to get out of the room but the conclusion is what you leave your audience with. It’s as important to make sure this is meaningful as to have a strong opening line.

     

    Public speaking may feel like a nightmare but it’s actually a great opportunity to make an impression and get a point across. These tips will help you to make progress in tackling what most people consider to be a key, but challenging, skill to acquire.

     

    Our Public Speaking training course is designed to teach delegates how their confidence, enthusiasm and professionalism are demonstrated by the way you look and speak.

  10. How to run effective meetings

    Meetings can be useful, innovative and constructive – a great use of everyone’s time. However, they can also be quite the opposite. Recent research established that ineffective meetings waste an estimated £29 billion a year. Not only that but it’s become accepted that meetings are often a waste of time, even for those who wouldn’t dream of being inefficient with their working hours in any other way. Being able to run effective meetings not only ensures positive use of resources within the business but also marks an employee out as someone with useful skills. So, how do you do it?

    When is a meeting not a meeting?

    When it’s a presentation, an update or an assessment. When you’re setting up a meeting in the first place, make sure that you’ve given it the right description. Then, trim the guest list to ensure that those who you’ve invited to attend really do actually need to be there.

    Prepare for the meeting in advance

    Create an agenda and make sure that everyone gets a copy of it beforehand – this not only ensures others will be prepared but will also highlight if the meeting is actually necessary. 40% of meetings start late so be clear about the need for attendees to be punctual. It might be useful to assign roles to people for the meeting before it starts and to schedule a check in with those in the room every 10-15 minutes to ensure everyone is still engaged and participating.

    Encourage active listening

    The more engaged participants are with the meeting the more effective and useful it will be. This requires active listening, which you can encourage in a number of different ways:

    • Create the right environment. Comfortable (but not too comfortable chairs), effective lighting and food and drink can all be useful
    • Start the meeting with an engagement exercise e.g. an icebreaker
    • Ban tech. Make sure that everyone in the room is focused on what’s happening in the present, not on their phones
    • Schedule the meeting for the right time – avoid the afternoon slump, first thing in the morning or right at the end of the day

    Nurture more participation

    If meetings are just one or two people speaking they can quickly become ineffective. You can nurture participation by making attendees feel that they are encouraged to speak and contribute and by creating an open forum for discussion. It might also be useful to break the meeting down into chunks, each of which is led by a different person – or to have break out sessions within it where attendees work in small groups.

    Sum up and create next steps

    When participants leave the meeting room they should have a good sense of what just took place – and what is required next. Sum up at the end of the meeting, assign action points and think about whether it might be useful to circulate minutes for reflection after the meeting.

    A well run meeting can deliver a wealth of benefits to business and make you a very valuable employee – it’s a skill that is well worth nurturing.

In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.