How to deal with difficult customers
Difficult customers are one of the biggest challenges for the customer services team within any business. In the age of the internet they are even...

10 tips for great customer service
Great customer service opens the door to business success. A loyal and well serviced customer base will provide any business with revenue and the...

How important is finance is to non finance managers?
Business is driven by numbers. So, even for those managers who don’t have “finance” in the job title, there’s still a need to ensure...

Why should Britain close the gap on management skills?
According to the whitepaper released as part of the government’s Industrial Strategy in November, poor management skills could account for a...
