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Dealing with Difficult People Training a Hit

dealing with difficult people2 weeks ago PTP delivered a 1-day course entitled Dealing with Difficult People to staff at University College Birmingham. They had many different roles from cashier to librarian and these were their comments on their feedback forms following the course:

Best course attended yet, trainer kept it interesting and fun throughout.– Rachel Farrell

Trainer was excellent. – Debbie Austin

Very well presented, engaging & informative. Thank-you.– Martin Bennett

I found today to be a very rewarding training session. – Nick Betts

This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.

Benefits of attending PTP’s Dealing with Difficult People Training Course

  • Recognise classic profiles of difficult people and strategies for handling them
  • Pre-empt challenging situations and avoid escalating them further
  • Recognise personality types with which you may clash
  • Handle aggressive behaviour
  • Calm angry, upset and unresponsive individuals

More praise for PTP’s Dealing with Difficult People Training Course

Very good course overall. Trainer got message across very well with good humour and examples – Gavin Ivery, Gillette Uk Ltd

The content of the day was excellent, everything was covered clearly and thoroughly – Ben Brooks-Wilkin, S& B Herba Foods Ltd

It was great, could not be better– Yasser Alloqmane, Ringley

Initially I thought the trainer was a bit overly erring towards touchy, feely stuff BUT realised it was actually very beneficial and useful. A lot of class participation – Great! – Lynne Madgwick, National Air Traffic Services

Very good course, common sense approach.– Natalie Ives, Savills Insurance Services

Extremely useful course, very happy the material was adapted to suit delegates needs. Great, beneficial day – Louise Seavons, DLA

The way we approach clients and colleagues – even those we find the most difficult – can either exacerbate or diffuse tense situations. This course will teach you the best methods to adopt taking into account your own personality traits with those you interact with. To view dates for this dealing with difficult people course in London, Bristol, Birmingham, Nottingham, Manchester , Leeds and Edinburgh please click here.

In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.