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Archive: Dec 2013

  1. Stress Management Training Success

    PTP’s 1-day Stress Management training course was again very well received.stress management training

    Alison Scott, Queen Maragaret University commented,

    Enjoyed the day and appreciated the structure and content with flexibility and free discussion.

    and Paul Coates from Homes in Sedgemoor wrote on his feedback form:

    The stress management training course was very enjoyable and was challenging and thought provoking. Thank you.

    According to a  recent survey by Panorama research, over half of small and medium sized businesses claim stress is an issue in their workplace.

    A recent CIPD Absent Management survey revealed stress is the most common cause of long-term absence from work in the UK.

    And the HSE website states, over 10 million working days were lost in Britain due to work-related stress.

    This is a practical stress management training course designed to show you how to reduce stress by managing pressure better. You will learn how to stay more in control of yourself as pressure increases so you can still perform well and achieve results. You will also learn how to relax quickly in any situation, keep your confidence and energy levels high, and begin to achieve the work/home/life balance you want.

    Benefits of attending PTP’s Stress Management Training Course

    Techniques to reduce stress and achieve more by handling pressure better
    The ability to recognise the early warning signs of stress
    Ways to relax quickly in real-life situations
    Methods to keep confidence and energy levels high
    Clarification of the work/life balance they personally want
    Ways to take more control of their life and reactions in pressured situations

    More praise for PTP’s Stress Management Training Course

    The trainer was amazing, so positive, enthusiastic & helpful & really empathetic.– Rachel Rosenhead, The Christie NHS Foundation Trust

    The course was well delivered & was very useful. I would recommend it to anyone as it has really helped me to gain insight. Thank you!– Nikki Adams, Leicester City Council

    Course was very challenging and helpful in identifying effective means to overcome problems.– Mike Lachowicz, Bureau Veritas

    It was excellent – could not be improved upon.– Jason Linsey, Birmingham City Council

    To view forthcoming dates in venues across the UK for PTP’s Stress Management course please click here.

  2. Credit Control Training Success with M&S

    credit control trainingPTP recently ran a 1-day credit control training course for Marks and Spencers and delegates were delighted.

    The credit control training course wasn’t what I expected. I would say it actually exceeded my expectations and will be useful for my role.

    remarked Ewan Anderson of Marks and Spencer

    Great delivery, better than expected. Came away with confidence and proactive approach.

    commented Nuala Domellan, Marks and Spencer

    Enthusiastic and knowledgeable facilitator, helped make the credit control training course engaging and quick.

    said Tom Brown, Marks and Spencer

    The aim of this course is to provide managers with an awareness and basic understanding of credit control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on time.

    Benefits of PTP’s Credit Control Training Course

      • An understanding of the importance of credit control to business success
      • Knowledge of credit ratings and credit procedures
      • Best practice in debt collection
      • Write offs and sanctions for customers

      More praise for PTP’s Credit Control Training Course

      Very good course.– Jackie Elderton, NEBOSH
      I enjoyed this course. It identified possible problems & offered solutions– Janice Stenhouse, Erdington Distillers Ltd
      Very good course. Took a great deal away with me – great food.– Nicola Woods, Mouchel
      Very good & informative course that has given me more confidence in my role and a better understanding.– Nikki Simms, Mercedes Benz Direct

      Clear and concise delivery of information.– Christopher Sutcliffe, Surfachem Ltd


      To view all the forthcoming dates for PTP’s Credit Control Training Course click here.

  3. Sales Training – Customer Care Training – 2014 Price Reduction

    2014 Sales Training & Customer Care Trainingsales training customer care training

    Courses from £195

    PTP is pleased to announce that for a trial period, we have reduced the price of our Customer Care and Sales Training courses. 1/2 day courses will be just £195 and 1-day open courses in sales training and customer care training will now cost just £295 and 1-day tailored in-house training for sales and customer care starts at just £850 for groups of up to 5 delegates.
    To view our 16 Customer Care Training courses click here
    To view our 50 Sales Training courses please click here

    Also we have managed to keep  all our Management, Finance and Personal Development courses at the same prices for 2014.
    To view our 78 Management Training courses please click here
    To view our 17 Finance and Planning  Training Courses click here
    To view our 26 Personal Development Courses please click here

    Special Training Offers – Sales Training, Customer Care Training, Management Training

    In addition to these price reductions and price freezes, you can get your training budgets to go even further with some specially selected courses below.
    Click on the course titles below to find details about the courses including hour by hour timetables, content and training benefits of each course….

    All those marked with an * you get the following discount structure:
    Book 2 places get 25% off each booking
    Book 3-5 places you get 40% off each booking
    Book 6-10 places you get 50% off each booking

    Training Offers in London

    Advanced Facilitation Skills – 2 days  15/16th January*
    Coaching & Mentoring  8th January*
    Developing Assertiveness Skills in the Public Sector  12th February*
    Essential Advertising 17th January – 40% discount
    Influencing Skills  29th January*
    Interpreting Financial Statements 7th January*
    Managing Budgets  23rd January – 25% discount
    Managing Effective Meetings  27th January – 30% discount
    Managing People on Projects  28th January – 25% discount
    Managing Remote Teams  5th February*
    Personal Effectiveness  28th January*
    Stress Management  15th January – 25% discount
    Successful Sales Presentations  29th January – 25% discount
    The Client Meeting – Face to Face Selling 19th February – 40% discount
    The Effective Administrator  23rd January*
    Time Management 9th January*

    Training Offers in the Midlands

    Advanced Closing Skills  12th March – Nottingham – 50% discount
    Assertiveness & Building Personal Confidence 8th January – Nottingham*
    Introduction to HR Skills   24th April – Birmingham – 25% discount
    Leadership & Management Skills  – 24th January – Birmingham – 30% discount
    The Roles and Responsibilities of a Director 14th January – Nottingham*

    Training Offers in Bristol

    Customer Satisfaction as a Selling Tool   3rd January – 40% discount
    Dealing with Incoming Calls Positively  22nd January – 40% discount
    Essential Management Skills – 2 days  7/8th January*
    Introduction to Management & Supervisory Skills  14th February*

    Training Offers in Leeds

    Advanced Presentation Skills 11th February*
    Assertiveness & Building Personal Confidence  9th January*
    Creativity and Innovation 2 days  3rd & 4th February – 25% discount

    Training Offers in Manchester

    Essential Management Skills – 2 days  7/8th January*
    Finance for Non-Finance Managers  16th January – 15% discount
    Introduction to Account Management  20th January – 20% discount
    Personal Development for Professionals  14th January*

    Training Offers in Edinburgh

    Essential Management Skills – 2 days  29/30th January – 35% discount
    Introduction to Management & Supervisory Skills  15th January – 20% discount
    Leadership & Management Skills  – 21st January*
    Practical Project Management – 2 days – 23/24th January*
    Sales Negotiation Skills  12th May*
    The Roles & Responsibilities of a Director 22nd January – 20% discount
    Time Management  6th February – 30% discount
    Train the Trainer – 2 days  6/7th February – 30% discount
    All those marked with an * you get the following discount structure:
    Book 2 places get 25% off each booking
    Book 3-5 places you get 40% off each booking
    Book 6-10 places you get 50% off each booking

    Normal fees for our Management Training, Finance and Personal Development courses before the above discounts are:
    1/2 day courses £250
    1 day courses £450
    2 day courses £850

    And for our Customer Care Training and Sales Training courses before the above discounts are:
    1/2 day courses £195
    1 day courses £295
    2 day courses £550

    In addition to the discounts above, you get a further 5% if you book and pay on-line. (Please note this is optional and you have the choice to pay by invoice when booking on-line.

    Kind regards

    Marc Holland
    Managing Director
    Practical Training for Professionals
    01509 889632

  4. Cold Calling – Why sales people hate it!

    Cold Calling Telephone TrainingI recently ran our cold calling course entitled Generating New Business by Telephone.  This was delivered to a group of well-seasoned van and truck salesmen who weren’t really expecting much.

    I had got the job as their Manager had been on one of my courses 10 years previously. As the course started and I went through the volumes of calls I expected them to make in a day (100-200) they looked even more sceptical. The problem with cold calling is if you are not taught the correct techniques and don’t  put in the hard work and discipline it simply doesn’t work. If you try without the right correct coaching things go wrong quickly and people give up blaming the whole process saying, ‘cold calling doesn’t work‘.

    The beauty of this PTP course is that having explained the techniques, the trainer (in this case me), makes live calls on a hands-free phone using lists the delegates had generated during the course and as pre-course work. I much prefer this demonstration when things go wrong (too often on this course things go too well and participants just think the trainer is magically good at cold calling and they could not see themselves emulating this success).

    Fortunately on the first 20 calls I had a rough time! I was blocked by gatekeepers and told by decision-makers they had no interest quite abruptly and in some cases people were quite rude. This is where I surprised the delegates by saying,

    ‘When cold calling this is exactly what to expect and the good news is that it will put off your competition from ever making these calls’.

    Persevering, I carried on and managed to talk to decision-makers who were in the market for vans and trucks and wanted further information and appointments.

    After some role play, the sales people started making cold calls and to their surprise were very successful, in fact dare I admit it, they had a better success rate than me! Between us we had made just over 100 call attempts in 6 hours and spoken to the decision-maker 19 times and got 11 people interested of which 6 were deemed very hot leads (One of the hot leads was coming to view a new truck the following day – now that is a hot lead!). They all agreed if they could generate 6 hot leads everyday they would be extremely happy!

    Of course, you can’t make cold calls all day everyday but even when salespeople are busy, it was agreed that a minimum of half a day week should be done hopefully generating 6 leads. This will ensure all salespeople have a continual flow of new leads to work with self-generated by their own cold calling efforts.

    This course is designed especially for B2B and we do not deliver training designed at calling people cold in their homes. (For more details click here.)

    Benefits of attending PTP’s Cold Calling Training course:

      • Greater confidence generating new business by telephone
      • Effective techniques for telephone prospecting
      • Development of an individual style
      • The ability to make direct contact with the decision-maker
      • Genuine leads generated on the course

    Praise for PTP’s Cold Calling Training Course:

    Course has focussed what I do on phone, will reduce time required (better for me & customer).– Ian Veal, TUV Product Service

    I found the techniques of handling gatekeepers extremely valuable.– Phil Almond, TUV Product Service

    Very good course, well delivered.– Guy Finch, Media Hut

    Thought the course was excellent and found it very helpful.– Craig Wilkinson, Amada UK Ltd.

    An extremely informative day with much to think about. Gifted tutor!– Andy Dunkley, Barcham Trees

    This cold calling course runs as a public course ain all major UK cities for just £295 and is available in-house for as little as £850. For more details click here.

  5. Customer Care Training for Finance Staff ‘Excellent’

    Customer care training courses by PTP

    PTP’s customer care training course, Customer Excellence for the Finance Environment was delivered recently to two of Zoopla’s employees.

    Cynthia Taylor commented on this customer care training course,

    ‘I have enjoyed every minute of the course today. The trainer was excellent.’

    and Simon Jones commented on this customer care training day,

    ‘The level of engagement from the trainer was outstanding.’


    Benefits of this customer care training include:

    • A greater understanding of the customers needs and how they rate customer excellence
    • Understand why customers complain especially when there is a financial implication and how to put things right
    • A greater understanding of the basic financial acts that govern what we do
    • How to measure and track customer excellence

    PTP delivers 14 customer care training courses including:

  6. Leadership Skills Training ‘Enlightening’

    Leadership Skills Training

    PTP’s courses leadership skills training course, Success in Leadership & Motivation Skills was recently attended by Siobhan Flecknie of BNP Paribas Real Estate.

    She commented on this leadership skills course,

    This leadership skills course has been enlightening‘.

    PTP specialises in training leadership skills and motivation skills both key attributes a world class manager needs to perfect. This 1-day course shows how leadership skills can be developed through looking at the different leadership models.

    Benefits of PTP’s Success in Leadership & Motivation Skills:

      • Develop essential leadership skills to create a customer-focused team
      • Understand leadership models and how they can apply to the workplace
      • Develop your skills in delegation and understand its importance in developing staff
      • Learn how to motivate your team so they achieve their potential, through the latest motivational techniques
      • Understand the crucial role of outstanding communication
      • Top tips on excellent communication methods
      • A step by step formula that will guide you through the essentials of conflict resolution
      • A practical assessment of your leadership skills with coaching tips to build upon your strengths and combat your weaknesses

      PTP also runs a 1-day course entitled Leadership & Management Skills which focuses more on management styles.

      Benefits of PTP’s Leadership & Management Skills:

        • The opportunity to make the transition from technical/operative to a leadership/ management role
        • An opportunity to develop some of the key skills required to lead a team to obtain results and achieve organisational objectives
        • An insight into the power of successful motivation to the benefit of all parties
        • An ability to make the correct decision in varying circumstances
        • The building of greater confidence in delegating in a variety of situations
        • An understanding of the causes of stress and how appropriate leadership and management can alleviate stress

        Feedback from delegates is typical of the one below:

        I found the session extremely useful. It was interactive and provided invaluable guidance and insight into developing leadership & management skills.
        – Michelle Petrons, Language Line Services

        To view all PTP’s leadership Skills and Management Skills courses please click here.


In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.