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Customer Care Bristol

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • How to handle objections
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way
  • How to gain the maximum amount of relevant information in order to move the organisation forward in a constructive manner

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Our Bristol training venue

Our Bristol training venue

Directions

By Road

Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.

By Rail

Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).

Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning

Travelling by airEngineers House is a 20 minute drive from Bristol City Airport.

Address

Bristol
EEF Venues
Engineers House
Clifton Down Road
Clifton
Bristol
BS1 4BQ


This course is available in the following locataions:

Customer Care London
Customer Care Manchester
Customer Care Leeds
Customer Care Edinburgh
Customer Care Nottingham
Customer Care Birmingham

Booking your course

Customer Care upcoming dates in Bristol (Clifton):

07/11/2019
£410.00
01/06/2020
£410.00
05/11/2020
£410.00

To book simply click the tick icon next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page.

To see all future dates across the UK click here

Other training options:

Inhouse training
Up to 5 delegates:
£1050.00
Up to 10 delegates:
£1400.00
Additional over 10 per delegate:
£100.00
1-2-1 training £600.00 per session
U-Choose from £410.00 per delegate
(a minimum of 2 places to be booked)

What our clients say

Very good course overall. Trainer got message across very well with good humour and examples. - Gavin Ivery, Gillette Uk Ltd
The content of the day was excellent, everything was covered clearly and thoroughly. - Ben Brooks-Wilkin, S& B Herba Foods Ltd
It was great, could not be better. - Yasser Alloqmane, Ringley
Initially I thought the trainer was a bit overly erring towards touchy, feely stuff BUT realised it was actually very beneficial and useful. A lot of class participation - Great! - Lynne Madgwick, National Air Traffic Services
Enjoyable day. Interesting insight into behavioural styles. A good session with some effective styles to change the way we use words and how I deal with people with different styles. - Louise Walker, Burton Hospital NHS Trust
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In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.