Description:

There may be plenty of sources of bad news in an organization. Notice of a termination or redundancy are perhaps the most obvious but news about reorganization, new roles and responsibilities, new procedures, or even an office move may all be unwelcome to someone.

This 12 minute DVD illustrates the three main elements to giving bad news sensitively and effectively - get to the point, deal with reactions, focus on positives -  and illustrates the techniques with a series of real-life scenarios.

Duration: 12 minutes

Price:

Now only £99.00 was £125.00