Dealing With Conflict
Description:
Conflict can occur at all levels of an organization; internally between members of staff or externally, between staff members and clients, customers, partners.
This 12 minute DVD demonstrates five useful ways for dealing with conflict; ignoring, giving in, win/lose, split the difference and cooperation. The last style, cooperation (which is the most constructive style) is covered in detail. The programme uses real-life scenarios to illustrate the five styles.
Duration: 12 minutes
Price:
Now only £99.00 was £125.00
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