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Please Select one or more courses you would like information on: Advanced Closing Skills Advanced Facilitation Skills (1 Day) Advanced Facilitation Skills - (2 Days) Advanced Listening Skills Advanced Presentation Skills Advanced Selling Skills (2 day course) Advanced Telephone Prospecting Appraisee Training Appraising Performance Effectively Assertiveness & Building Personal Confidence Body Language - The Hidden Secret of Communicating Successfully Brand Building with the Public Building Excellent Working Relationships Building Personal & Professional Confidence Business Skills for Administrators Call Centre - Achieving Best Practice Closing Incoming Calls Effectively Closing The Sale & Dealing With Objections Coaching and Mentoring Coaching Skills Coaching Skills for Sales Managers Communication Skills Confidence in Making Face to Face Cold Calls Consultative Selling Creative Problem Solving Creativity and Innovation (1 day course) Creativity and Innovation (2 Day Course) Credit Control Customer Care Customer Excellence for Finance Staff Customer Satisfaction as a Selling Tool Cutting Costs and Waste in Your Office CV Writing and Interview Confidence Building Dealing with Difficult People Dealing with Incoming Calls Positively Developing Major Accounts Developing Your PA Potential to Ensure Success Effective Management of Your Team Enhancing the Visitors Experience Essential Advertising Essential Management Skills (2 Days) Essential Marketing Skills Excellent Customer Care - Incoming Calls Finance for Marketing and Sales People Finance For Non-Finance Managers First Line Manager Skills Gaining Commitment on the Telephone Generating New Business by Telephone Getting Results How to Learn Anything Quicker How to say 'No' and retain Customer Satisfaction How to Write Winning Tenders HR Skills For Line Managers HTML Advanced HTML Fundamentals Influencing Skills Interpreting Financial Statements Introduction to Account Management Introduction to Blogging Introduction to Buying Introduction to Facilitation Skills Introduction to Green Office Management Introduction to LinkedIn Introduction to Management and Supervisory Skills Introduction to NLP Introduction to Quality Management Introduction to Sales - From Emerging Salesperson to Buying Advisor Introduction to Social Media for Business Introduction to Twitter Investor and Entrepreneur Skills Key Selling Skills Leadership & Management Skills Management by Coaching Management of Risk M_o_R® (5 days) Management Skills - How to Survive and Thrive Managing Appraisals Managing Budgets Managing Bullying at Work Managing Change Managing Conflict Managing Difficult Staffing Situations Managing Effective Meetings Managing Major Accounts (2 day course) Managing People on Projects Managing Remote Teams Managing Sickness And Absences Managing Successful Programmes - Practitioner (MSP®) (2-3 days) Managing the Training Function Managing Your Green Policy Effectively Maximising Appointments on the Telephone Maximising Cashflow, Sales & Profitability Maximising Performance by Influencing and Persuading Microsoft Access 2000 Fundamentals (2 days) Microsoft Access 2000 Specialised (2 days) Microsoft Access 2003 Fundamentals (2 days) Microsoft Access 2003 Specialised (2 days) Microsoft Access 2007 Fundamentals (2 days) Microsoft Access 2007 Specialised (2 days) Microsoft Access 2010 Fundamentals Microsoft Access 2010 Specialised Microsoft Access VBA (2 days) Microsoft Access XP Fundamentals (2 days) Microsoft Access XP Specialised (2 days) Microsoft Excel 2000 Advanced Microsoft Excel 2000 Fundamentals Microsoft Excel 2000 Intermediate (2 days) Microsoft Excel 2003 Advanced Microsoft Excel 2003 Fundamentals Microsoft Excel 2003 Intermediate (2 days) Microsoft Excel 2003 Upgrade Microsoft Excel 2007 Advanced Microsoft Excel 2007 Fundamentals Microsoft Excel 2007 Intermediate (2 days) Microsoft Excel 2007 Upgrade Microsoft Excel 2010 Advanced Microsoft Excel 2010 Fundamentals Microsoft Excel 2010 Intermediate Microsoft Excel VBA (2 days) Microsoft Excel XP Advanced Microsoft Excel XP Fundamentals Microsoft Excel XP Intermediate (2 days) Microsoft FrontPage 2000 Fundamentals Microsoft FrontPage 2000 Specialised Microsoft FrontPage 2003 Fundamentals Microsoft FrontPage 2003 Specialised Microsoft FrontPage XP Fundamentals Microsoft FrontPage XP Specialised Microsoft Outlook 2000 Fundamentals Microsoft Outlook 2000 Specialised Microsoft Outlook 2002 Fundamentals Microsoft Outlook 2003 Fundamentals Microsoft Outlook 2003 Specialised Microsoft Outlook 2003 Upgrade Microsoft Outlook 2007 Fundamentals Microsoft Outlook 2007 Upgrade Microsoft Outlook 2010 Fundamentals Microsoft Outlook XP Specialised Microsoft PowerPoint 2000 Fundamentals Microsoft PowerPoint 2000 Specialised Microsoft Powerpoint 2002 Fundamentals Microsoft Powerpoint 2002 Specialised Microsoft PowerPoint 2003 Fundamentals Microsoft PowerPoint 2003 Specialised Microsoft PowerPoint 2003 Upgrade Microsoft PowerPoint 2007 Fundamentals Microsoft PowerPoint 2007 Specialised Microsoft PowerPoint 2007 Upgrade Microsoft Powerpoint 2010 Fundamentals Microsoft Project 2000 FastPath Microsoft Project 2000 Level 1 (2 days) Microsoft Project 2000 Level 2 (2 days) Microsoft Project 2002 Level 1 (2 days) Microsoft Project 2003 FastPath Microsoft Project 2003 Level 1 (2 days) Microsoft Project 2003 Level 2 (2 days) Microsoft Project 2007 FastPath Microsoft Project 2007 Level 1 (2 days) Microsoft Project 2007 Level 2 (2 days) Microsoft Project 2010 Level 1 Microsoft Project 2010 Level 2 Microsoft Project XP FastPath Microsoft Project XP Level 2 Microsoft Publisher 2003 Fundamentals Microsoft Visio 2000 Fundamentals Microsoft Visio 2000 Specialised Microsoft Visio 2002 Fundamentals Microsoft Visio 2002 Specialised Microsoft Visio 2003 Fundamentals Microsoft Visio 2003 Specialised Microsoft Visio 2007 Fundamentals Microsoft Visio 2007 Specialised Microsoft Visio 2010 Fundamentals Microsoft Visio 2010 Specialised Microsoft Windows Vista New Features Microsoft Word 2000 Advanced Microsoft Word 2000 Fundamentals Microsoft Word 2000 Intermediate Microsoft Word 2002 Fundamentals Microsoft Word 2002 Intermediate Microsoft Word 2003 Advanced Microsoft Word 2003 Fundamentals Microsoft Word 2003 Intermediate Microsoft Word 2003 Upgrade Microsoft Word 2007 Advanced Microsoft Word 2007 Fundamentals Microsoft Word 2007 Intermediate Microsoft Word 2007 Upgrade Microsoft Word 2010 Advanced Microsoft Word 2010 Fundamentals Microsoft Word 2010 Intermediate Microsoft Word VBA (2 days) Microsoft Word XP Advanced More Advanced Finance for Non-Finance Managers More Advanced Selling Skills Motivation Skills Negotiating to a Satisfactory Close Negotiation Skills Networking For Success Objection Handling Skills One-To-One and Small Group Training Outgoing Calls - Maximising Effectiveness Outstanding Customer Service Skills People Management People Management Skills for Secretaries & Pas Performance Management Performance Review Skills Personal Development for Professionals Personal Effectiveness Personal Organisation Skills for Secretaries & PAs Persuasive Presentations - (2 Days) Planning & Prioritisation for the Busy Sales Person Planning Sales Activity to Help Meet & Exceed Targets Practical Project Management (2 day course) Preparing Yourself for Interview Prince2 Practitioner - 5 Day Course Professional Writing Skills Project Management Re-Energising a Stalled Change Campaign Recruiting the Best People Referral Marketing Relationship Marketing Risk Management Sales Management (1 day course) Sales Management (2 day course) Sales Negotiation Skills Self-Discipline and Emotional Control in the Workplace Selling for Non-Sales Professionals Senior Management Skills Speed Reading & Information Management Strategic Planning Stress Management Success in Leadership & Motivation Skills Successful International Joint Venture Teamworking Successful Interviewing Successful Presentations Successful Sales Presentations Successfully Setting and Achieving Business Objectives Sustaining Effective Financial Control Team Building Telephone Techniques - Incoming & Outgoing Calls The Art of Retail Selling The Client Meeting - Face to Face Selling The Creative Trainer The Effective Administrator The Green Worker The Internal Consultant The Practical MBA - Managing By Your Actions (2 day course) The Roles and Responsibilities of a Director The Secrets of Low Cost Advertising Through the Customers' Eyes Time Management Train the Trainer (2 day course) Train the Trainer (one day course) Understanding Discipline and Grievance Walk, Talk, Stance for Maximum Impact Winning More Business in the Final Meeting (2 day course) Winning More Business on the Telephone Winning the Budget You Need Work-Life Balance Working Globally Inter-Cultural Communications Write to the Top! - Professional Report Writing Writing Effective Sales Letters & Promotional Materials

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