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Please Select one or more courses you would like information on: Advanced Closing Skills Advanced Facilitation Skills (1 Day) Advanced Facilitation Skills - (2 Days) Advanced Listening Skills Advanced Presentation Skills Advanced Sales Strategies Advanced Selling Skills (2 day course) Advanced Telephone Prospecting Appraisee Training Appraising Performance Effectively Assertiveness & Building Personal Confidence Body Language - The Hidden Secret of Communicating Successfully Brand Building with the Public Building Excellent Working Relationships Building Personal & Professional Confidence Business Skills for Administrators Call Centre - Achieving Best Practice Closing Incoming Calls Effectively Closing The Sale & Dealing With Objections Coaching and Mentoring Coaching Skills Coaching Skills for Sales Managers Communication Skills Confidence in Making Face to Face Cold Calls Consultative Selling Creative Problem Solving Credit Control Customer Care Customer Excellence for Finance Staff Customer Satisfaction as a Selling Tool Dealing with Difficult People Dealing With Discrimination - Including Ageism - in the Workplace Dealing with Incoming Calls Positively Developing Major Accounts Developing Your PA Potential to Ensure Success Effective Management of Your Team Effective Mentoring to Support Learning Enhancing the Visitors Experience Essential Advertising Essential Management Skills (2 Days) Essential Marketing Skills Excellent Customer Care - Incoming Calls Finance for Marketing and Sales People Finance For Non-Finance Managers First Line Manager Skills Gaining Commitment on the Telephone Generating New Business by Telephone Getting Results How to Learn Anything Quicker How to say 'No' and retain Customer Satisfaction How to Write Winning Tenders Influencing Skills Interpreting Financial Statements Introduction to Account Management Introduction to Buying Introduction to Facilitation Skills Introduction to Green Office Management Introduction to Management and Supervisory Skills Introduction to NLP Introduction to Quality Management Investor and Entrepreneur Skills Key Selling Skills Leadership & Management Skills Management by Coaching Managing Appraisals Managing Budgets Managing Bullying at Work Managing Change Managing Conflict Managing Difficult Staffing Situations Managing Effective Meetings Managing Major Accounts (2 day course) Managing Remote Teams Managing Sickness And Absences Managing the Training Function Managing Your Green Policy Effectively Maximising Appointments on the Telephone More Advanced Finance for Non-Finance Managers More Advanced Management Skills More Advanced Selling Skills Motivation Skills Negotiating to a Satisfactory Close Negotiation Skills Networking for Success Objection Handling Skills Outgoing Calls - Maximising Effectiveness Outstanding Customer Service Skills People Management People Management Skills for Secretaries & Pas Performance Management Personal Development for Professionals Personal Effectiveness Personal Organisation Skills for Secretaries & PAs Persuasive Presentations - (2 Days) Planning & Prioritisation for the Busy Sales Person Planning Sales Activity to Help Meet & Exceed Targets Practical Project Management (2 day course) Preparing Yourself for Interview Professional Writing Skills Project Management Re-energising a Stalled Change Campaign Recruiting the Best People Referral Marketing Relationship Marketing Risk Management Sales Management (1 day course) Sales Management (2 day course) Sales Negotiation Skills Self-Discipline and Emotional Control in the Workplace Selling for Non-Sales Professionals Speed Reading & Information Management Strategic Planning Stress Management Successful Interviewing Successful Presentations Successful Sales Presentations Successfully Setting and Achieving Business Objectives Sustaining Effective Financial Control Team Building Telephone Techniques - Incoming & Outgoing Calls The Art of Retail Selling The Client Meeting - Face to Face Selling The Creative Trainer The Green Worker The Internal Consultant The Practical MBA - Managing By Your Actions (2 day course) The Roles and Responsibilities of a Director The Secrets of Low Cost Advertising Through the Customers' Eyes Time Management Train the Trainer (2 day course) Train the Trainer (one day course) Understanding Discipline and Grievance Winning More Business in the Final Meeting (2 day course) Winning More Business on the Telephone Winning the Budget You Need Work-Life Balance Working Globally Inter-Cultural Communications Write to the Top! - Professional Report Writing Writing Effective Sales Letters & Promotional Materials

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