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Managing Conflict
Managing Conflict
Training Description
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.
This management development training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Delegates who booked Managing Conflict also attended the following courses:
Assertiveness & Building Personal Confidence Influencing Skills Personal Effectiveness Managing Difficult Staffing Situations Managing Bullying at Work
The Course Suits
Anyone who experiences conflict in the workplace.
Training Benefits
- Understand why conflict is inevitable
- Realise that not all conflict is negative
- Learn their own preference for coping with conflict
- Be able to distinguish between aggression, assertion and submission
- Know how to manage conflict with both internal and external customers
- Have developed the skill to handle a variety of everyday confrontational situations
Course Timetable
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 An Introduction to Conflict
10:15 - 10:30 Sources of Conflict
10:30 - 11:00 Myths and Truths about Conflict
11:00 - 11:45 If Conflict is Inevitable What Are the Options?
11:45 - 11:50 Developing our Repertoire of Techniques
11:50 - 12:30 Assertiveness
12:30 - 13:00 Questioning and Listening skills
13.00 - 13:45 Lunch
13:45 - 14:15 Handling Difficult Situations
14:15 - 14:30 A Model for Resolving Conflict
14:30 - 16:30 Practising Conflict Handling Skills Through Role Plays
16:30 Summary & Action Plans Agreed
© PTP/314
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