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People Management Skills for Secretaries & Pas
People Management Skills for Secretaries & Pas
Training Description
Allan Wright gives a short overview of this people management skills course.
This course is intended to complement Personal Organisation skills for Secretaries and PAs', but can be taken alone. The focus here is on improving the skills needed to organise people better.
The Course Suits
Any secretary or PA, but particularly those who
need to organise people who they have no authority over.
Training Benefits
•· How to develop strong working relationships, including the boss!
•· How to improve the quality of listening and communication skills.
•· How to increase delegation when they don't have a team to delegate to!
•· How to improve influencing skills.
•· The assertive way to being firm and fair.
•· Opportunity to work of real issues.
Course Timetable
09:30 - 10:00 Coffee, Course Objectives & Personal Objectives
10:00 - 10:30 Syndicate work
10:30 - 10:45 Building relationships
10:45 - 11:00 Coffee break
11:00 - 11:30 "My style" questionnaire
11:30 - 12:00 Improving questioning skills
12:00 - 12:30 Delegating more and better
12:30 - 13:30 Lunch
13:30 - 14:00 Team exercise
14:00 - 14:30 Influencing & gaining commitment
14:30 - 15:00 Optimising communications
15:00 - 15:15 Tea
15:15 - 1600 The assertive way to being firm and fair
16:00 - 16:30 Dealing with real issues
16:30 Summary & Action Plans Agreed
© PTP/908
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