Personal Effectiveness
Training Description
This course is designed for those who wish to improve their level of personal effectiveness in the workplace. It aims to increase participants self awareness of their own behaviours and the impact these behaviours have on others.The Course Suits
Anyone who wishes to be both more effective and more influential in the workplaceTraining Benefits
- An understanding of the relationship between their own values, attitudes, beliefs and behaviours
- An understanding of how our beliefs influence others' perception of us
- The development of strategies for changing 'limiting' beliefs to 'empowering' beliefs
- An understanding of the role of assertive behaviour as a business skill
- An understanding of the importance of assertive communication and appearance
- Develop a range of influencing skills for customers and other members of staff
- An opportunity to put these skills into practice in the 'safe' environment of the training room
Course Timetable
09:30 - 10:00 Introduction and Course Objectives
10:00 - 10:15 What is personal effectiveness and what do we achieve by it?
10:15 - 10:45 Success - the relationship between attitude, skills and knowledge
10:45 -11:15 Our own values, attitudes, beliefs and behaviours
11:15 - 11:45 How others see us
11:45 - 12:15 Changing 'limiting' beliefs to 'empowering' beliefs
12:15 - 13:00 Communication for success
13:00 -14:00 Lunch
14:00 - 14:30 Influencing
14:30 - 15:30 Assertiveness as a business skill
15.30 - 16:30 Exercise - a group project to use practice assertive communication and influencing skills
16.30 Summary and Action Plans Agreed
© PTP/349
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