09:30 - 10:00 Introduction and Course Objectives
10:00 - 10:15 What is personal effectiveness and what do we achieve by it?
10:15 - 10:45 Success - the relationship between attitude, skills and knowledge
10:45 -11:15 Our own values, attitudes, beliefs and behaviours
11:15 - 11:45 How others see us
11:45 - 12:15 Changing 'limiting' beliefs to 'empowering' beliefs
12:15 - 13:00 Communication for success
13:00 -14:00 Lunch
14:00 - 14:30 Influencing
14:30 - 15:30 Assertiveness as a business skill
15.30 - 16:30 Exercise - a group project to use practice assertive communication and influencing skills
16.30 Summary and Action Plans Agreed