Outstanding Customer Service Skills
Training Description
An intensive, practical and activity-based programme building the delegate\\\'s knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service.
This Outstanding Customer Service Skills training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses meet the standards expected of all professional bodies).
Delegates who attended this Outstanding Customer Service Skills course said:
Enjoyed the course - very tailored to my needs.-Mhari Ross, Banff & Buchan College of FE
Pleasantly surprised with the course. Found it interesting and useful. - Kelly Alcock, Media Hut
Very good course and interesting. - Emma Semo, Traka plc
An excellent one day course. - Phil Harding, Synergy Healthcare
Well-structured course with a highly-skilled & competent tutor. - Rob Harrable, Synergy Healthcare
Fully enjoyed the interactive nature of the course. Good balance of theory and practice, did not lose my attention for a second. - Katrin Malksoo, Indigo Vision
The Course Suits
Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer satisfaction and loyalty.
The trainer was excellent.and made the course fun as well as valuable. - Aneeta Bains, Wachovia Bank
Thoroughly enjoyed the course and found it extremely useful. - Paul Henshow, Work Directions
I think the course and trainer are amazing and would be good company wide. - Krystine Ampah, Work Directions
A very thorough and tailored course. - Greme Horner, Geocel Ltd
Thoroughly enjoyed the course. - Rosie Chaplin, St Michaels Hospital Braintree NHS
Very enjoyable course. Good for refreshing your skills. - Leonora Newell, Berrymans Lace Mawer
Excellent course with good examples and suggestions. The course caters very well for different organisations. Very relevant and useful. - Sue Vickers, The Booksellers Association of the UK and Ireland Ltd
Training Benefits
- A greater awareness of the customers and clients perspectives and needs
- A better understanding of themselves; both strengths and improvement areas
- An opportunity to gain more advanced customer care skills
- The opportunity to work on improvement areas
- An action plan for continuous improvement
Course Timetable
09:30 - 10:00 Coffee & Introduction
10:00 - 10:30 What makes for good customer care
10:30 - 11:00 Getting it Right - Building on your Good Practices
11:00 -11:15 Coffee Break
11:15 - 12:45 Developing your Customer Care skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Tracking and measuring satisfaction
16:30 Summary and Action Plans Agreed
© PTP/518
Outstanding Customer Service Skills training course available to book:
| Training Location | Training Date | Training Price | Book Trainging |
|---|---|---|---|
| Edinburgh | 30-07-2013 | £450.00 | Book Outstanding Customer Service Skills Course Online |
| Birmingham (City Centre) | 06-08-2013 | £450.00 | Book Outstanding Customer Service Skills Course Online |
| London (Gracechurch Street) | 19-08-2013 | £450.00 | Book Outstanding Customer Service Skills Course Online |
| Bristol | 02-09-2013 | £450.00 | Book Outstanding Customer Service Skills Course Online |
| Nottingham | 16-09-2013 | £450.00 | Book Outstanding Customer Service Skills Course Online |
| Manchester (Airport) | 17-10-2013 | £450.00 | Book Outstanding Customer Service Skills Course Online |
| London (Gracechurch Street) | 24-10-2013 | £450.00 | Book Outstanding Customer Service Skills Course Online |
| Leicester | 25-10-2013 | £450.00 | Book Outstanding Customer Service Skills Course Online |
| Leeds | 13-11-2013 | £450.00 | Book Outstanding Customer Service Skills Course Online |
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