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Winning More Business on the Telephone
Winning More Business on the Telephone
Training Description
This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates.The Course Suits
Any person involved in making/receiving calls to/from prospects and wishing to maximise the chances of winning business whilst building long lasting business relationships.Training Benefits
- Greater confidence in making outgoing calls professionally
- The ability to overcome objections effectively
- Further development of an individual style
- Better follow-up call techniques
- Delegates will return to the workplace with genuine leads developed during the course
Course Timetable
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Telephone Prospecting
10:15 - 11:00 Task 1: Follow Up Calls (What do you really want to achieve with these calls?)
11:00 - 11:15 Starting the Follow-Up Call (Ensuring information sent has been received and questions to establish degree of interest)
11:15 - 11:30 Coffee break
11:30 - 11:45 Using A Prospect System (Following up enquiries effectively)
11:45 - 13:00 Participants to Make Outgoing Calls (One to one supervision and advice)
13:00 - 14:00 Lunch
14:00 - 14:30 Negotiating & Closing Skills On The Telephone
14:30 - 15:30 Improving Qualification (When to use open and closed questions)
15:30 - 16:30 Participants to make outgoing calls (One to one supervision and advice)
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/012
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