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The Effective Administrator
The Effective Administrator
Training Description
This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional telephone techniques & email - as well as assertiveness and dealing with difficult people & situations.
This The Effective Administrator course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
What delegates who attended The Effective Administrator said:
I really enjoyed the course. The trainer understood my needs and concerns perfectly. - Suzanne Bush, South West Water
I feel that this has been very beneficial to help developing upon the skills I already have and also giving me more confidence and conviction in what I would like to do. - Lyndsay Brooks, Doosan Power Systems
The Course Suits
Anyone in an administrative role wishing to develop, or enhance existing skills.
Training Benefits
- Recognition of the attributes of an effective administrator & understanding of the role
- Systems & procedures for managing workload & successfully keeping track of tasks
- Methods for assessing priorities & effective time management
- Understanding how to deal with difficult situations & resolve conflict
- Recognition of differing behavioural styles & how to develop working relationships
- Demonstrate effective communication skills and build rapport via effective questioning & listening skills
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:15 ‘What good looks like’; the qualities, attributes and key skills of the effective administrator; understanding the role.
11:15 - 11:30 Coffee
11:30 - 13:00 Time & Self-Management and Organisational Skills (Planning & Prioritisation, managing your workload, keeping track of tasks, note taking & being able to say No.
13:00 - 14:00 Lunch
14:00 – 15.00 Key Skills - The ‘How’ of the ‘Effective Administrator’. (Successful Communication Skills - including, professional telephone techniques & email - Questioning & Listening skills and Building Rapport)
15:00 - 15:15 Tea
14:15 - 15:00 Key Skills Continued. (‘In Their Shoes’; i.e. identifying differing behavioural styles and adapting you’re approach to achieve the best possible result. Assertiveness & dealing with difficult people & situations).
15:15 - 16:30 Summary & Action Plans Agreed
© PTP/327
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