09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:45 Task 1 (What do we hate about calling other companies?)
10:45 - 11:15 Participant to make Outgoing Calls.
11:15 - 11:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)
11:45 - 12:00 Coffee Break
12:00 - 13:00 Outgoing Calls (Who?, Why?, When?)
13:00 - 14:00 Lunch Break
14:00 - 14:30 Task 2 (What do you really want to achieve with these calls?)
14:30 - 15:15 Negotiating Skills On The Telephone
15:15 - 15:30 Coffee Break
15:30 - 16:00 Participant to Make Outgoing Calls
16:00 - 16:30 Using A Prospect System (Following up enquiries effectively)
16:30 - 16:45 Summary & Action Plans Agreed
Description:
A compehensive guide by an expert salesman to using the telephone in business, including the most effective techniques for customer service, selling, prospecting and credit control.
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