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Telephone Techniques - Incoming & Outgoing Calls
Telephone Techniques - Incoming & Outgoing Calls
Training Description
This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas.
This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Would like ro recommend other companies to come to the course. - Rosemary Bascombe, Iguzzini
Great experience. Would definitely do this course again. - Carly Wilson, Iguzinni
It was wonderful, I have learnt so much. - Charlotte Buckley, Iguzzini
Doubtful at first but very good course. - Roy Boakes, Morgan Elliott
Very informative, given a different aspect on how calls are received by customers. - Sonia Harper, East of England Co-operative Society
Very good course. - Andrew Brodie, Morgan Elliott Ltd
The Course Suits
Anyone receiving incoming and/or making outgoing business calls that wish to improve their call handling skills.
Training Benefits
- Greater confidence to make outgoing calls professionally
- Greater confidence to handle incoming calls courteously and professionally
- The ability to get through to the right person
- Increased confidence to return calls
- To return to the workplace with genuine leads generated during the course
- Discuss and resolve any obstacles and problems
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:45 Task 1 (What do we hate about calling other companies?)
10:45 - 11:15 Participant to make Outgoing Calls.
11:15 - 11:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)
11:45 - 12:00 Coffee Break
12:00 - 13:00 Outgoing Calls (Who?, Why?, When?)
13:00 - 14:00 Lunch Break
14:00 - 14:30 Task 2 (What do you really want to achieve with these calls?)
14:30 - 15:15 Negotiating Skills On The Telephone
15:15 - 15:30 Coffee Break
15:30 - 16:00 Participant to Make Outgoing Calls
16:00 - 16:30 Using A Prospect System (Following up enquiries effectively)
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/006
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Description:
A compehensive guide by an expert salesman to using the telephone in business, including the most effective techniques for customer service, selling, prospecting and credit control.
Please note that books will not be delivered unless they are paid for in advance this can be done by credit card on the website or by posting a cheque.
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