The Course Suits

Any manager who is responsible for personnel either face to face or remotely.  Each manager will benefit from discovering or refreshing skills that are vital in today's working environment.  With employment legislation and ease of movement through the employment market, attracting and keeping the right people in our teams has never been more important.

Training Benefits

• How to get the best from the people that we already employ
• How to reduce absenteeism and 'difficult' people
• How to maximise business advantage by utilizing the skills and knowledge of our team members.
• How to motivate our team members to want to share their ideas and explore their own potential.
• An action plan that will enable the manager to return to the work place with greater confidence and self motivation

Course Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 The Role of the Manager, Supervisor or Team Leader - without a true understanding of our role and that of the rest of the hierarchy, how can we focus on the key objectives?

10:30 - 11:30 Focusing on People, Their Needs - What motivates them - What makes people "difficult"- We frequently 'label' team members that we don't 'click' with.  A vicious cycle can occur.  How can we break it and start to maximise on apparent and hidden potential?

11;30 - 12:30 Role Plays to Practice Motivational Techniques

12:30 - 13:00 Evaluation of the Role Plays

13:00 - 14:00 Lunch

14:00 - 15:00 Key People Management Techniques, Leadership - Delegation frees a manager to develop his team and enables team members to have greater involvement, so why are we so resistent to it?  Communication is critical.  The way we direct will determine the success of any people manager.

15:00 - 16:30 Developing Your People - 'Explore, don't ignore'.  People are our greatest asset when managed well and our biggest liability when managed badly.  What changes can we make to ensure we get the very best from our team?

16:30 Summary & Action Plans Agreed