People Management Skills for Secretaries & Pas
Training Description
Allan Wright gives a short overview of this people management skills course.
This course is intended to complement Personal Organisation skills for Secretaries and PAs, but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work.
This People Management Skills for Secretaries & Pas course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Delegates who attended this People Management Skills for Secretaries & Pas course said:
The Course Suits
Any secretary or PA, but particularly those who need to organise people who they have no authority over.
Training Benefits
Course Timetable
09:30 - 10:00 Coffee, Course Objectives & Personal Objectives
10:00 - 10:30 Syndicate work
(Discussions on “managing my boss” and “dealing with difficult people)
10:30 - 10:45 Building relationships
(Delegates create their own relationship map to determine where actions are necessary)
10:45 - 11:00 Coffee break
11:00 - 11:30 "My style" questionnaire
(Delegates complete a questionnaire to assess their current style of communicating with others)
11:30 - 12:00 Improving questioning skills
(A fun activity leads to essential skills in obtaining information from people)
12:00 - 12:30 Delegating more and better
(Barriers to delegation are discussed and guidelines for successful delegation developed)
12:30 - 13:30 Lunch
13:30 - 14:00 Team exercise
(A fun activity exploring how we use time)
14:00 - 14:30 Influencing & gaining commitment
(How to increase your influence in meeting and gain more commitment from people)
14:30 - 15:00 Optimising communications
(A look at how to really make a point!)
15:00 - 15:15 Tea!)
15:15 – 1600 The assertive way to being firm and fair
(Delegates explore what assertive behaviour is and then apply ideas to their own real situation)
16:00 - 16:30 Dealing with real issue
(Final opportunity to resolve any outstanding delegate issues)
16:30 Summary & Action Plans Agreed
© PTP/908
People Management Skills for Secretaries & Pas training course available to book:
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