09:30 - 10:00 Coffee & Introduction
10:00 - 10:30 What makes for good customer care
10:30 - 11:00 Getting it Right - Building on your Good Practices
11:00 -11:15 Coffee Break
11:15 - 12:45 Developing your Customer Care skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Tracking and measuring satisfaction
16:30 Summary and Action Plans Agreed
| Training Location | Training Date | Training Discount | Book Trainging |
|---|---|---|---|
| Aberdeen | 03-12-2008 | £352.75 | Book Outstanding Customer Service Skills Course Online |
| Training Location | Training Date | Training Price | Book Trainging |
|---|---|---|---|
| Leeds | 05-09-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Bristol | 11-09-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Leicester | 25-09-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| London (Liverpool St) | 08-10-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Manchester (Airport) | 15-10-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Edinburgh | 11-11-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Birmingham (Solihull) | 02-12-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Aberdeen | 03-12-2008 | Now Special Offer! |
Book Outstanding Customer Service Skills Course Online |
| London (Liverpool St) | 10-12-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
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