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Outstanding Customer Service Skills
Outstanding Customer Service Skills
Training Description
An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service.The Course Suits
Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer satisfaction and loyalty.Training Benefits
- A greater awareness of the customers and clients perspectives and needs
- A better understanding of themselves; both strengths and improvement areas
- An opportunity to gain more advanced customer care skills
- The opportunity to work on improvement areas
- An action plan for continuous improvement
Course Timetable
09:30 - 10:00 Coffee & Introduction
10:00 - 10:30 What makes for good customer care
10:30 - 11:00 Getting it Right - Building on your Good Practices
11:00 -11:15 Coffee Break
11:15 - 12:45 Developing your Customer Care skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Tracking and measuring satisfaction
16:30 Summary and Action Plans Agreed
© PTP/518
Please Choose from the list below:
Outstanding Customer Service Skills training course available to book:
| Training Location | Training Date | Training Discount | Book Trainging |
|---|---|---|---|
| Aberdeen | 03-12-2008 | £352.75 | Book Outstanding Customer Service Skills Course Online |
| Training Location | Training Date | Training Price | Book Trainging |
|---|---|---|---|
| Leeds | 05-09-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Bristol | 11-09-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Leicester | 25-09-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| London (Liverpool St) | 08-10-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Manchester (Airport) | 15-10-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Edinburgh | 11-11-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Birmingham (Solihull) | 02-12-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
| Aberdeen | 03-12-2008 | Now Special Offer! |
Book Outstanding Customer Service Skills Course Online |
| London (Liverpool St) | 10-12-2008 | £415.00 | Book Outstanding Customer Service Skills Course Online |
Related Items:
There's no related items for that course.
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