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Outstanding Customer Service Skills
Outstanding Customer Service Skills
Training Description
An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service.
This Outstanding Customer Service Skills training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Delegates who attended this Outstanding Customer Service Skills course said:
Enjoyed the course - very tailored to my needs.-Mhari Ross, Banff & Buchan College of FE
Pleasantly surprised with the course. Found it interesting and useful. - Kelly Alcock, Media Hut
Very good course and interesting. - Emma Semo, Traka plc
An excellent one day course. - Phil Harding, Synergy Healthcare
Well-structured course with a highly-skilled & competent tutor. - Rob Harrable, Synergy Healthcare
The trainer was excellent.and made the course fun as well as valuable. - Aneeta Bains, Wachovia Bank
Thoroughly enjoyed the course and found it extremely useful. - Paul Henshow, Work Directions
I think the course and trainer are amazing and would be good company wide. - Krystine Ampah, Work Directions
A very thorough and tailored course. - Greme Horner, Geocel Ltd
Thoroughly enjoyed the course. - Rosie Chaplin, St Michaels Hospital Braintree NHS
The Course Suits
Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer satisfaction and loyalty.
Training Benefits
- A greater awareness of the customers and clients perspectives and needs
- A better understanding of themselves; both strengths and improvement areas
- An opportunity to gain more advanced customer care skills
- The opportunity to work on improvement areas
- An action plan for continuous improvement
Course Timetable
09:30 - 10:00 Coffee & Introduction
10:00 - 10:30 What makes for good customer care
10:30 - 11:00 Getting it Right - Building on your Good Practices
11:00 -11:15 Coffee Break
11:15 - 12:45 Developing your Customer Care skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Tracking and measuring satisfaction
16:30 Summary and Action Plans Agreed
© PTP/518
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