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Outgoing Calls - Maximising Effectiveness
Outgoing Calls - Maximising Effectiveness
Training Description
This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.
This Outgoing Calls - Maximising Effectiveness course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Very useful/enable me to be more confident. - Matthew Knight, Bryan Brothers
The training day & trainer were very good. - Laura Turner, Bryan Brothers
Really brilliant day, Ifeel I gained skills that I can really apply in practice, hopefully securing better outcomes. - Megan Hollingdale, Spink Ltd
Really great day and has been great to improve confidence. - Sophie Cooper, Spink Ltd
Learnt loads and made to think more laterally so have a better approach to work. - Haidee ODonnell, Spink Ltd
The Course Suits
All staff who actively use the telephone as a means of promoting and/or selling goods or services, will gain from the course.
Training Benefits
- How to set clear achievable objectives
- The ability to construct an opening gambit
- Gain confidence through role plays to achieve their objectives
- Practise techniques learned under supervision whilst making live calls
Course Timetable
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)
10:15 - 10:45 Problems & Solutions
10:45 -11:15 The Beginning of the Call (Preparing your opening gambit.)
11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)
11:45 - 12:00 Coffee Break
12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)
12:45 - 13:00 Feedback & Discussion
13:00 - 14:00 Lunch Break
14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they are not interested in you/ present feature what more can you say/do to improve relationships?)
14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)
15:00 - 15:15 Coffee Break
15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
16:00 - 16:30 Problems/Solutions and Follow Up Procedures
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/017
Please Choose from the list below:
Outgoing Calls - Maximising Effectiveness training course available to book:
| Training Location | Training Date | Training Price | Book Trainging |
|---|---|---|---|
| London (Liverpool St) | 11-06-2012 | £450.00 | Book Outgoing Calls - Maximising Effectiveness Course Online |
| Bristol | 04-07-2012 | £450.00 | Book Outgoing Calls - Maximising Effectiveness Course Online |
| Leicester | 24-07-2012 | £450.00 | Book Outgoing Calls - Maximising Effectiveness Course Online |
| Manchester (Airport) | 13-08-2012 | £450.00 | Book Outgoing Calls - Maximising Effectiveness Course Online |
| London (Liverpool St) | 05-09-2012 | £450.00 | Book Outgoing Calls - Maximising Effectiveness Course Online |
| Leeds | 18-09-2012 | £450.00 | Book Outgoing Calls - Maximising Effectiveness Course Online |
| Birmingham (Coleshill) | 11-10-2012 | £450.00 | Book Outgoing Calls - Maximising Effectiveness Course Online |
| Edinburgh (Central) | 30-10-2012 | £450.00 | Book Outgoing Calls - Maximising Effectiveness Course Online |
| London (Liverpool St) | 15-11-2012 | £450.00 | Book Outgoing Calls - Maximising Effectiveness Course Online |
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