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Outgoing Calls - Maximising Effectiveness
Outgoing Calls - Maximising Effectiveness
Training Description
This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.The Course Suits
All staff who actively use the telephone as a means of promoting and/or selling goods or services, will gain from the course.Training Benefits
- How to set clear achievable objectives
- The ability to construct an opening gambit
- Gain confidence through role plays to achieve their objectives
- Practise techniques learned under supervision whilst making live calls
Course Timetable
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)
10:15 - 10:45 Problems & Solutions10:45 -
11:15 The Beginning of the Call (Preparing your opening gambit.)
11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)
11:45 - 12:00 Coffee Break
12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)
12:45 - 13:00 Feedback & Discussion
13:00 - 14:00 Lunch Break
14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they're not interested in you/ present feature what more can you say/do to improve relationships?)
14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)
15:00 - 15:15 Coffee Break
15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
16:00 - 16:30 Problems/Solutions and Follow Up Procedures
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/017
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