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Objection Handling Skills
Objection Handling Skills
Training Description
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: 'I think it\'s too expensive\', they will lose the sale so quickly, that they might as well have answered \'I couldn\'t agree with you more!\' Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.
This Objection Handling Skills course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
I feel the presentation was delivered in a manner which made it interesting and easy to focus. - Saffron Holdsworth, The Superior real estate Group Ltd
Very well presented, high impact. - Ben Mason, UK Persona
The Course Suits
Any person in a sales or customer care role who wishes to improve their objection handling skills.
Training Benefits
- To handle and overcome objections at all levels
- How to maximise profit through negotiation
- How to apply a close to a negotiating situation
- Understand the importance of customer care in a sales environment
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
09:30 - 10:00 Setting Out Our Objectives (Emphasis here is not just on getting a sale but also maximising profit.)
10:00 - 10:30 Objection Handling - The Basics (This module looks at the most common pitfalls in negotiating situations and how to overcome them. Pre-handling objections as the ideal solution)
10:30 - 11:00 The Price Objection (9 things the customer could mean when they raise the price objection. How to handle them effectively.)
11:00 - 11:15 Coffee break
11:15 - 12:00 Role Play (Here delegates work in pairs and look at real life scenarios. Objection handling put into practice.)
12:00 - 12:45 Test (A test to ensure all delegates have understood and remembered the concepts discussed in the course.)
12:45 - 13:30 Lunch
13:30 - 15:00 Types Of Closes (23 closes are analysed)
15:00 - 16:30 What Type of Closer Are You? (Personal test)
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/212
Please Choose from the list below:
Objection Handling Skills training course available to book:
| Training Location | Training Date | Training Price | Book Trainging |
|---|---|---|---|
| Manchester (Airport) | 11-06-2012 | £450.00 | Book Objection Handling Skills Course Online |
| London (Liverpool St) | 28-06-2012 | £450.00 | Book Objection Handling Skills Course Online |
| Leeds | 17-07-2012 | £450.00 | Book Objection Handling Skills Course Online |
| Birmingham (Coleshill) | 08-08-2012 | £450.00 | Book Objection Handling Skills Course Online |
| Edinburgh (Central) | 29-08-2012 | £450.00 | Book Objection Handling Skills Course Online |
| London (Liverpool St) | 17-09-2012 | £450.00 | Book Objection Handling Skills Course Online |
| Bristol | 08-10-2012 | £450.00 | Book Objection Handling Skills Course Online |
| Leicester | 05-11-2012 | £450.00 | Book Objection Handling Skills Course Online |
| Manchester (Airport) | 15-11-2012 | £450.00 | Book Objection Handling Skills Course Online |
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