09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:15 Planning Negotiation (Participants are encouraged to aim high and be unpredictable as to how much they will concede.)
10:15 - 10:45 Seven Ways To Improve Negotiating (This module looks at the most common pitfalls in negotiating situations and how to overcome them.)
10:45 - 11:00 Coffee break
11:00 - 11:45 Setting Out Our Objectives (Emphasis here is not just on getting a sale but also maximising profit.)
11:45 - 12:15 Reasons To Listen (This module concentrates on keeping quiet and letting the customer do the talking.)
12:15 - 12:45 Closing Questions (21 types of closes are studied including the barter close which stresses the importance of bartering with goods in kind as opposed to money.)
12:45 - 13:00 General Discussion
13:00 - 14:00 Lunch Break
14:00 - 14:45 Main Negotiating Strategies (This module gives participants a wide choice of strategies to use to achieve their objectives)
14:45 - 15:15 Participants To Negotiate (Role Plays)(Working in groups of two or three, participants will negotiate with each other to get to their set objective satisfactorily.)
15:15 - 16:30 Seven Things To Avoid When Negotiating (Vital points are covered to ensure no participant leaves the course making any basic negotiating errors.)
16:30 - 16:45 Summary & Action Plans Agreed
Description:
All the skills and techniques you need to stay one step ahead: the book provides a clear framework for effective negotiation and shows you how to develop your negotiating skills to achieve the best possible results and profitable agreements that stick.
Please note that books will not be delivered unless they are paid for in advance this can be done by credit card on the website or by posting a cheque.
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