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Maximising Appointments on the Telephone
Maximising Appointments on the Telephone
Training Description
This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates.The Course Suits
Any person involved in making appointments in the telephone wishing to hone their skillsTraining Benefits
- To improve calling techniques
- To enhance negotiating skills on the telephone
- To overcome personal obstacles to closing
- Improve their qualification techniques
Course Timetable
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Setting out our Objectives
10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)
11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)
11:30 - 11:45 Coffee Break
11:45 - 12:30 Participants to Make Outgoing Calls (One to one supervision and advice)
12:30 - 13:30 Lunch Break
13:30 - 14:00 Discussion on 1st Session of Calls
14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)
14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)
15:00 - 15:15 Coffee Break
15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
16:00 - 16:30 Problems and Solutions
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/294
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