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Managing Difficult Staffing Situations
Managing Difficult Staffing Situations
Training Description
This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the confidence to manage day-to-day poor performance and behavioural problems within their team.The Course Suits
Any Manager, Team Leader or Supervisor wishing to gain skills in Managing Poor Performance and Behavioural Problems.Training Benefits
- Identify the different types of poor performance and behavioural problems.
- Understand the importance of managing poor performance and behavioural problems within the team.
- Understand and develop confidence in the skills required to manage poor performance and behavioural problems effectively.
- Practice poor performance management skills and develop an Action Plan.
Course Timetable
09:30 - 10:00 Coffee, Introductions and Course Objectives
10:00 - 10:30 Identifying Poor Performance - Current Issues
10:30 - 11:15 The Importance of Managing Poor Performance
11:15 - 11:30 Barriers to Managing Poor Performance
11:30 - 11:45 Skills for Managing Poor Performance
11:45 - 12:15 Communication-Questioning Skills
12:15 - 13:00 Communication-Active Listening Skills
13:00 - 14:00 Lunch
14:00 - 14:30 Delivering Feedback and Difficult Messages
14:30 - 15:15 Successfully Setting Objective to Improve Performance
15:15 - 16:30 Case Study/Practical
16:30 Summary and Action Plans Agreed
© PTP/352
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