Managing Conflict
Training Description
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.
This management development training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Delegates who booked Managing Conflict also attended the following courses:
Assertiveness & Building Personal Confidence Influencing Skills Personal Effectiveness Managing Difficult Staffing Situations Managing Bullying at Work
Delegates who attended this Managing Conflict course said:
Very useful course. - Colin Nagle, Thomas Higgins & Co
I found the course very informative and gave good techniques on trying to resolve conflicts. - Kevin Dixon, Thomas Higgins & Co
Interesting. Lots of thought provoking ideas. - Jill Marriott, NHS Direct
Fantatsic presenation - Well done, Tracey! - Lena Hall, Heriot Watt University
Good presenter who changed the format to suit our needs. - Susan Sinclair, Heriot Watt University
Very useful to be able to discuss conflict situation on a personal basis withthe tutor. An excellent day. Will recommend PTP as training body in future. - Ken Stott, Wolverhampton Grammer School
Thoroughly enjoyed the course - very motivating. Highlighted problem areas and how to address them. - Vanessa Human, Pal International
Very well put together and informative. - Hilary Trotter, Wakefield Hospice
Trainer was an inspiration to me. Excellent! - Rachel Jones, Yorkshire Forward
The course was very well run. The trainer was fantastic. - Heather Waight, Mercuri Urval
Brilliant trainer - will take away a lot of ideas on dealing with conflict within my department. - Wayne Marshall, General Physics UK Ltd
Excellent course. Worthwhile. - John Fowler, Freightliner
I thoroughly enjoyed the course and feel a debt of gratitude to take the presenter, Tracey who made the course most enjoyable and interesting. I learnt a lot from her. - Alan Downie, Freightliner Intermodal
Delivery was excellent. It was informative, entertaining and precise. Tracey knew her stuff. - Jane Potts, Tack Retail Ltd
Presentation was excellent. Enjoyable course which will prove useful in the workplace. - Steve Wakefield, Freightliner
Enjoyed the course. Thank you. - Shane Wooley. ISS
Very good trainer. - Oliver Brinkman, Glasswork Hounsell
The Course Suits
Anyone who experiences conflict in the workplace.
Training Benefits
- Understand why conflict is inevitable
- Realise that not all conflict is negative
- Learn their own preference for coping with conflict
- Be able to distinguish between aggression, assertion and submission
- Know how to manage conflict with both internal and external customers
- Have developed the skill to handle a variety of everyday confrontational situations
Course Timetable
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 An Introduction to Conflict
10:15 - 10:30 Sources of Conflict
10:30 - 11:00 Myths and Truths about Conflict
11:00 - 11:45 If Conflict is Inevitable What Are the Options?
11:45 - 11:50 Developing our Repertoire of Techniques
11:50 - 12:30 Assertiveness
12:30 - 13:00 Questioning and Listening skills
13.00 - 13:45 Lunch
13:45 - 14:15 Handling Difficult Situations
14:15 - 14:30 A Model for Resolving Conflict
14:30 - 16:30 Practising Conflict Handling Skills Through Role Plays
16:30 Summary & Action Plans Agreed
© PTP/314
Managing Conflict training course available to book:
| Training Location | Training Date | Training Discount | Book Trainging |
|---|---|---|---|
| Leicester | 14-09-2012 | £360.00 | Book Managing Conflict Course Online |
| Training Location | Training Date | Training Price | Book Trainging |
|---|---|---|---|
| Leeds | 31-05-2012 | £450.00 | Book Managing Conflict Course Online |
| Edinburgh (Central) | 26-06-2012 | £450.00 | Book Managing Conflict Course Online |
| Birmingham (Coleshill) | 27-06-2012 | £450.00 | Book Managing Conflict Course Online |
| Bristol | 24-08-2012 | £450.00 | Book Managing Conflict Course Online |
| London (Liverpool St) | 29-08-2012 | £450.00 | Book Managing Conflict Course Online |
| Leicester | 14-09-2012 | Now Special Offer! |
Book Managing Conflict Course Online |
| Manchester (Airport) | 04-10-2012 | £450.00 | Book Managing Conflict Course Online |
| London (Liverpool St) | 09-11-2012 | £450.00 | Book Managing Conflict Course Online |
| Leeds | 13-11-2012 | £450.00 | Book Managing Conflict Course Online |
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