09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 Communication Skills (The clues that point to the integrity of the seller. What skills can be implemented to drive down price or increase service levels)
11:00 - 11:15 Coffee Break
11.15 - 12:15 Negotiation Skills (A look at techniques that can improve the relationship between strategic partners)
12:15 - 13:00 Role Play
13:00 - 14:00 Lunch
14:00 - 15:30 Objection Handling and Closing Techniques ('Understand the salesman better'. By being aware of the salespersons skills - or lack of them - we can make a value decision, we can also use the same techniques within the sales process.)
15:30 - 16:30 Value and Cost (How driving the cost too low can damage your business)
16:30 Summary & Action Plans Agreed
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