The Course Suits

Anyone who is responsible for other people and who wish to gain a better understanding of HR related activities. This course would be suitable for all existing non HR managers and/or potential/aspirational managers. The course can be used as a refresher offering new techniques or as an introduction to new skills for new managers.

Training Benefits

• A clear understanding of some of the basic elements of employment law and how to adhere to them.
• Appreciation of the differences between recruitment and selection and how to apply a logical process for each stage.
• A chance to create a job description and understand the core requirements and alternative uses.
• How to conduct successful interviews and ensure all applicants receive a fair and equal opportunity to present themselves for selection.
• A chance to identify (and provide solutions) how people’s attitudes to their role can change when they are under pressure or simply having a bad day.
• How to deal with different types of conflict, difficult people and how to handle each situation/type of person with confidence.
• An understanding of what causes stress, how to recognise it in others and how to provide support to remove the cause and/or eliminate the effects.
• A greater understanding of the key stages and the manager’s role in maintaining pro active performance management for everyone’s benefit.
• The creation of a personal action plan that provides the manager with relevant actions to take back into the workplace.

Course Timetable

09:30 - 10:00 Coffee & Introduction

(Course and Personal  Objectives, expectations, format, style, timings)

10:00 - 10:30 Employment Law – Summary

(Top line view of equal opportunities, legislation, equality and diversity)  

10:30 - 11:15 Recruitment & Selection

(A chance to agree the different functions and identify a separate process for each)

11:15 - 11:30 Break

11:30 - 12:00 Creating a Job Description

(Why do we need them and how they can assist in recruitment and ongoing measurement? Also a chance to consider the introduction of a competency framework)

12:00 - 13:00 Interviewing Skills

(Understanding what to and what not to do. Identifying the key steps for an effective process)

13:00 - 14:00 Lunch Break

14:00 – 14:45 Changing attitudes and styles

(Looking at how people change during difficult times and how to get them back to winning ways)

14:45 - 15:15 Dealing with Conflict

(Identifying what causes conflict and a process to deal with it effectively)

15:15 – 15:30 Break

15:30 - 16:00 Managing Stress

(What does it look like, how to recognise it at an early stage and minimise the effect)

16:00 - 16:30 Performance Management

(Recognising the key stages and your role as the manager)

16:30 - 17:00 Summary, Personal Action Plan and Evaluation