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Gaining Commitment on the Telephone
Gaining Commitment on the Telephone
Training Description
This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.
This Gaining Commitment on the Telephone course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Delegates who attended this Gaining Commitment on the Telephone course said:
Couse well-stuctured and informative but also fun. - Stephen Bennett, Access Point
Excellent delivery, nice informal style, got the message across. - Adam Slater, Access Point
The Course Suits
Anyone who makes outgoing calls and wants to maximize sales opportunities
Training Benefits
- To improve calling techniques
- To enhance negotiating skills on the telephone
- To overcome personal obstacles to closing
- To discuss and resolve any problems
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
09:45 - 10:15 Setting out our Objectives
10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)
11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)
11:30 - 11:45 Coffee Break
11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)
12:30 - 13:30 Lunch Break
13:30 - 14:00 Discussion on 1st Session of Calls
14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)
14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)
15:00 - 15:15 Coffee Break
15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
16:00 - 16:30 Problems and Solutions
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/206
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