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Gaining Commitment on the Telephone
Gaining Commitment on the Telephone
Training Description
This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.The Course Suits
Anyone who makes outgoing calls and wants to maximize sales opportunitiesTraining Benefits
- To improve calling techniques
- To enhance negotiating skills on the telephone
- To overcome personal obstacles to closing
- To discuss and resolve any problems
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
09:45 - 10:15 Setting out our Objectives
10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)
11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)
11:30 - 11:45 Coffee Break
11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)
12:30 - 13:30 Lunch Break
13:30 - 14:00 Discussion on 1st Session of Calls
14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)
14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)
15:00 - 15:15 Coffee Break
15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
16:00 - 16:30 Problems and Solutions
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/206
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