Training Description

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).

Delegates who attended this Excellent Customer Care - Incoming Calls course said:

Very effective and positive course. - Talicza Stevens, Orvis

Very helpful and informative course. - Rose Catchpole, Orvis

The presentation was delivered well with different teaching techniques. Very good course! - Nicola Hill, E*Trade Securities

This course should be compulsory when joining Metroline. - Stephen Murdoch, Wypte Metro

I really enjoyed refreshing my knowledge today. - Jennifer Beare, SBA Ltd

Found the course to be extremely well conducted by Tracey Richards. - David Taylor, Associated Newspapers Ltd

Excellent content & delivery. - Kerry Brittain, Loss Management Group

Good to have a course to so few delegates which meant it could be tailored to our needs. - Judith Ainliffe-Jones, Bristol City Council

It really has given me enough knowledge & more confidence to deal with escalating complaints. - Adam Laurence, Carpetright

It was excellent. - Leonie Hollins, Cosmic Fireworks

I thought the course was very useful and appropriate to my role and was enjoyable. Would recommend! - Natalie Cassata, Global Crossing

It was excellent. - Leonie Hollins, Cosmic Fireworks

It really has given me enough knowledge & more confidence to deal with escalating complaints. - Adam Lawrence, Carpetright

I thought the course was very useful and appropriate to me and very enjoyable. Would recommend! - Natalie Cassata, Global Crossing

Well run course, very interesting with group interaction all the time. - Jo Hughes, Bagshot Travel

Very informative & useful. - Jim Mercer, Alternative Route Finance

Good to have a course for so few delegates which meant it could be very tailored to our needs. - Judith Cunliffe-Jones, Bristol City Council

Excellent content & delivery. - Kerry Brittain, Loss Management Group

I really enjoyed refreshing my knowledge today. - Jennifer Beare, SBA Ltd

Found the course to be extremely well conducted by Tracey Richards. - David Taylor, Associated Newspapers Ltd

An excellent presentation. - Heather Channing, Survey Supplies Ltd