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Enhancing the Visitors Experience
Enhancing the Visitors Experience
Training Description
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions.
The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.
The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way.
During the day you will enhance your understanding of the needs of visitors to the organisation and how to approach them empathically. The programme enables you to gain confidence in dealing with diverse individuals and build on good practices. Furthering your communication skills and developing positive attitudes are main features of the day.
This Enhancing the Visitor Experience course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Excellent. Very useful information. Helpful in self-evaluation. - Billie Fritsche, American Intercontinental University
Very useful and enjoyable training. - Jhon Valenciq, American Intercontinental University
I really enjoyed today which gave me plenty of food for thought. - Diana Curtis, American Intercontinental University
It was very good. - Jo Vickers, AMEY
The Course Suits
… anyone working, or intending to work, in a customer-facing role who wishes to ensure that visitors get excellent customer service.
The course is equally suitable for those in the public and private sectors and enables you to handle difficult situations and complaints. Visitor feedback is covered as well as suitable questioning techniques.
You will share the day with others who are in similar roles in their organisations and this will enable you to develop your own good practice codes
Training Benefits
- The ability to develop a greater awareness of the visitors perspective and needs
- An improved understanding of your own strengths and improvement areas
- An increase in the opportunity to gain more advanced Customer Care Skills
- A greater ability to handle customer concerns to the benefit of all parties
- The opportunity to measure how well you are doing and work on improvement areas
- An increase in confidence in dealing with visitors
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:30 A Fresh Look at Your Job Roles
10:30 - 11:15 Getting it Right - Building on your Good Practices
11:15 - 12:45 Developing your Customer Care Skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Measuring Visitor Satisfaction
16:30 Summary and Action Planning
© PTP/508
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