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Enhancing the Visitors Experience
Enhancing the Visitors Experience
Training Description
Designed specifically for front line staff in businesses, places of interest and tourist attractions, this course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.The Course Suits
Anyone working in a customer-facing role that wishes to improve their performance when dealing with visitors.Training Benefits
- A greater awareness of the visitor's perspective and needs
- A greater awareness of themselves; both strengths and improvement areas
- An increase in the opportunity to gain more advanced Customer Care Skills
- The opportunity to work on improvement areas
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:30 A Fresh Look at Your Job Roles
10:30 - 11:15 Getting it Right - Building on your Good Practices
11:15 - 12:45 Developing your Customer Care Skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Measuring Visitor Satisfaction
16:30 Summary and Action Planning
© PTP/508
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