09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 A Difficult Exercise
11:00 - 11:15 Coffee
11:15 - 11:45 Identifying Customer Types
11:45 - 12:15 Customer Types - Behaviour
12:15 - 13:00 Strategies for Dealing with the Different Customer Types
13:00 - 13:45 Lunch
13:45 - 14:30 Why Does a Customer Complain?
14:30 - 15:00 Dealing with Complaints
15:00 - 16:15 Complaint Recordings (Includes working coffee break at 15:30)
16:15 - 16:30 Assignment
16:30 Summary & Action Plans Agreed
| Training Location | Training Date | Training Discount | Book Trainging |
|---|---|---|---|
| Leicester | 26-09-2008 | £373.50 | Book Dealing with Difficult People Course Online |
| Aberdeen | 10-12-2008 | £352.75 | Book Dealing with Difficult People Course Online |
| Training Location | Training Date | Training Price | Book Trainging |
|---|---|---|---|
| London (Liverpool St) | 05-09-2008 | £415.00 | Book Dealing with Difficult People Course Online |
| Leicester | 26-09-2008 | Now Special Offer! |
Book Dealing with Difficult People Course Online |
| Manchester (Airport) | 07-10-2008 | £415.00 | Book Dealing with Difficult People Course Online |
| Edinburgh | 13-10-2008 | £415.00 | Book Dealing with Difficult People Course Online |
| Bristol | 24-10-2008 | £415.00 | Book Dealing with Difficult People Course Online |
| London (Liverpool St) | 11-11-2008 | £415.00 | Book Dealing with Difficult People Course Online |
| Leeds | 14-11-2008 | £415.00 | Book Dealing with Difficult People Course Online |
| Birmingham (Solihull) | 03-12-2008 | £415.00 | Book Dealing with Difficult People Course Online |
| Aberdeen | 10-12-2008 | Now Special Offer! |
Book Dealing with Difficult People Course Online |
Description:
The five DVDs in this set are taken from the award winning People Skills series.
The titles (Dealing with Conflict, Mediating Disputes, Handling Difficult People, Giving Bad News and Disscipline Interviewing) cover the skills that are most rare in managers and yet which, because of an increasing responsibility for all aspects of the performance and management of their team, are now very much a requirement for all managers.
Duration: 75 minutes
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