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Customer Satisfaction as a Selling Tool
Customer Satisfaction as a Selling Tool
Training Description
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.
This training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
The Course Suits
Anybody who works in a sales environment. Anybody who works in a customer care environment.
Training Benefits
- Understanding the need to be pro-active in customer care
- A personally developed script to approach customers regarding service levels
- Well rehearsed answers to complaints and compliments
- How to turn complaints and compliments into more business
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)
10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions
11:15 - 11:30 Coffee Break
11:30 - 12:15 Objection Handling
12:15 - 13:00 Role Plays
13:00 - 14:00 Lunch Break
14:00 - 15:00 Customer Care Role Plays in Groups
15:00 - 15:30 Developing Best Practice
15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/503
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Description:
This book demonstrates how every customer is in some way unique and how to segment them by value, pattern and buying criteria. It explains the techniques of 'customerized selling' and provides strategies for developing a business where every customer's need is not just provided for but anticipated.
Please note that books will not be delivered unless they are paid for in advance this can be done by credit card on the website or by posting a cheque.
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