Communication Skills
Training Description
This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.
This Communication Skills training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Delegates who attended this Communication Skills course said:
Extremely beneficial and thought provoking course. Useful to have small group to enable individual attention. - Lisa Pederick, Merlin Housing Society
Very impressive, all participants involved. - John Morrissey, Sea France
Enjoyed this course and learnt a lot. - Karen Chestnut, Sea France
Excellent delivery. - David Numm, Batchelors Solicitors
Excellent course - presented to our needs. - Patricia Nolan, Agfa Gevaert Ltd
Very positive and informative course. Great trainer. - Angela Skelton, Leicestershire County Council
This training allowed me to reflect on myself and recognise my areas requiring improvement. - Tembinkosi Muewira, Audit Commission
Excellent course & trainer - Saloi Chiadache, Ministry of Justice
I have learnt so much in todays session & am proud of the outcome. - Laura Kemsley, Improve Ltd
Will take really good techniques and use them. - Charlie Brady, Arla Foods
Great instructor open to real life situations. Many thanks. Great course. - Jason Holcombe, TUV Product Service
Great course, highly recommended. - Jason Marks, The Wrigley Company
I found this course really useful as it opened up my perceptions on how to identify different personalities. - Phil Redmond, BAM Nuttall Ltd
Tracey delivered the course really well and I felt that my specific areas of development were discussed in great detail, with tips and advice on how to improve. - Kelly Beech, Legal & General
Course was very useful and interesting. Trainer was excellent and understanding and made course relevant to my situation. - Julia Single, BAM Nuttall
Excellent day. Got a lot out of today, will recommend training to my organisation. - Barbara Coventry, Homes for Islington
Lots of tips given to help me with my day to day relationship with colleagues. - Donna Hammond, Seven Seas
The Course Suits
Anyone wishing to improve their communication skills in the workplace.
Training Benefits
- Identify the behaviours associated with good working relationships
- How to set clear communication objectives
- Identifying the needs of different audiences
- Planning internal and external communication
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 What is Good Communication and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)
11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)
12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)
13:00 - 14:00 Lunch
14:00 - 15:00 Communication as a Two-way Process
15:00 - 16:30 The Value of Planning in Both Internal and External Communication
16:30 Summary & Action Plans Agreed
© PTP/205
Communication Skills training course available to book:
Description:
'Poor communication is one of the prime causes of personal and business failure' There are many books on communication. Few writers, however, share John Adair's wide experience of management and leadership development in both business and military spheres, which adds a rarely found depth and insight to hard-edged practical techniques.
John Adair's books have sold hundreds of thousands of copies. This book encapsulates his writing on the art and skills of effective communication. You will find it equally valuable whether you are beginning your career or looking for an expert refresher course.
Contents include:
- Issues in communication
- Listening
- Reading skills
- Writing skills
- Effective speaking
- Presentation skills
- One-to-one interviews
- Managing meetings
- Within your organisation
- Summary and six month follow-up test
Please note that books will not be delivered unless they are paid for in advance this can be done by credit card on the website or by posting a cheque.
Quick Training Search
To perform a free text search for courses enter your chosen keyword/s below:
Special offers
Click here to find training related special offers in your area special offers
Open course schedule
One day open course schedule for the next month more info
U-Choose
Can't find the right date?
Can't find the right venue?
With U-Choose you can build the training package of your specification more info
Download our brochure
To download our brochure please click
here
To download our 2011 Open Schedule click
here
Special Offers Subscription
Subscribe to receive our special offers.