Communication Skills
Training Description
This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.
This training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
The Course Suits
Anyone wishing to improve their communication skills in the workplace.
Training Benefits
- Identify the behaviours associated with good working relationships
- How to set clear communication objectives
- Identifying the needs of different audiences
- Planning internal and external communication
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 What is Good Communication and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)
11:00 - 12:00 A Look at Clarity and it's Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)
12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)
13:00 - 14:00 Lunch
14:00 - 15:00 Communication as a Two-way Process
15:00 - 16:30 The Value of Planning in Both Internal and External Communication
16:30 Summary & Action Plans Agreed
© PTP/205
Communication Skills training course available to book:
| Training Location | Training Date | Training Discount | Book Trainging |
|---|---|---|---|
| Sheffield | 09-09-2010 | £318.75 | Book Communication Skills Course Online |
| Warrington | 09-12-2010 | £318.75 | Book Communication Skills Course Online |
Description:
'Poor communication is one of the prime causes of personal and business failure' There are many books on communication. Few writers, however, share John Adair's wide experience of management and leadership development in both business and military spheres, which adds a rarely found depth and insight to hard-edged practical techniques.
John Adair's books have sold hundreds of thousands of copies. This book encapsulates his writing on the art and skills of effective communication. You will find it equally valuable whether you are beginning your career or looking for an expert refresher course.
Contents include:
- Issues in communication
- Listening
- Reading skills
- Writing skills
- Effective speaking
- Presentation skills
- One-to-one interviews
- Managing meetings
- Within your organisation
- Summary and six month follow-up test
Please note that books will not be delivered unless they are paid for in advance this can be done by credit card on the website or by posting a cheque.
Description:
This set of four DVDs is taken from the award winning People Skills series. The DVDs (which include Explaining Clearly, Effective Listening, Communicating without Words and Interviewing) cover, between them, one of the most fundamental management skill: effective communication and include techniques to help you communicate with people in a way that enables you to get your message across with the confidence of knowing that they have understood you.
Duration: 49 minutes
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