This course focuses on how sales managers develop individuals in their team. Styles of coaching are analysed and practised in role-play so delegates can adopt a style that best suits them.
This management training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Any manager or supervisor wishing to improve the performance of individuals in their team.
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:15 Coaching Definitions (Defining terms e.g. a coach, coaching, mentoring etc.)
10:15 - 10:30 Coaching Individual Experience (Reviewing existing understanding of best practice based on delegates own experiences of receiving, coaching, mentoring etc.)
10:30 - 11:00 Key Coaching Skills (A step-by-step guide to the coaching process)
11:00 - 11:15 Coffee
11:15 - 12:00 Key Coaching Skills (Continued)(A series of exercises designed to practice key coaching skills)
12:00 - 12:30 Feedback v Criticism (The difference between feedback and criticism coupled with practice giving constructive feedback)
12:30 - 12:45 Opportunities for Coaching in the Work Environment (Identifying workplace situations which naturally lend themselves opportunities for coaching employees)
12:45 - 13:00 Identification of Coaching Needs (Reviewing the learner's needs)
13:00 - 13:45 Lunch
13:45 - 15:00 Coaching in Practice (Role-play and practical)
15:00 - 15:15 Coffee
15:15 - 16:00 Dealing With Defensiveness (Strategies for working with defensive responses to coaching interventions)
16:00 - 16:30 Coaching Evaluation (Rate your effectiveness as a coach)
16:30 Summary & Action Plans Agreed
Description:
Coaching and mentoring have emerged as two of the most powerful ways to cultivate skills and knowledge in the workplace. The essence of these roles is to help learners to maximise their own performance. But it's not only learners who gain from the coaching or mentoring relationship. You'll find that coaches and mentors themselves gain many valuable insights and other benefits along the way.
This package provides you with all the knowledge and understanding you need to be a successful coach or mentor. It explains what coaching and mentoring actually involve, how to get on well with learners and how to make sure that they succeed in achieving their goals. It is endorsed for use with the OCR Certificate in Coaching Learners specification and the OCR Certificate in Mentoring in the Workplace specification.
How this package can help you
•· It includes a booklet, an audio CD and resources (including a printable pdf of the audio script) online at www.word-smiths.co.uk/coaching-mentoring, allowing you to choose how you want to learn
•· It's useful on car journeys as well as at work or home
•· The illustrated booklet includes summaries and additional points for quick reference
•· You can dip in and absorb one topic at a time
•· The information is easy to access and to follow
•· The ambient music puts you in the right mood for learning.
Why others have found this resource valuable
•· "I just wish I'd had access to such a valuable resource at the start of my mentoring experiences."
Caroline Haynes, Deputy Head Teacher
•· "The content is excellent and of great use to new mentors and those who have been supervisors."
Edwina Smart MA PGCE MCLIPS Public Librarian, Rhondda Cynon Taff Council
•· "A very well put together and thought out resource."
Tony Norris, Director, Assessment UK Ltd
•· "Working through the package gives a clear understanding of the mentoring role."
Gill John, Community Learning & Libraries Manager, Newport City Council
•· "Explains simply the skills required to be a successful coach or mentor - and highlights some of the pitfalls."
Chris J Williamson BA FCA - Kingswood Consultancy
•· "Useful support material for continued self learning ... or as an NVQ referral package."
Carolyn Jarrett, Assessment Centre Leader, Careers Wales West
•· "I love the clear message to empower learners throughout the tracks."
Lyn Hurley, Deputy Director General, WEA South Wales
Description:
Based on the authors' extensive research, the book builds on the GROW coaching model and introduces a new model which involves 5 core capabilities and a 7-step process - The Achieve Coaching model. "There are some books that really make a contribution to the body of knowledge of the subject. This book is one of those. It is objective and research based. It grabs ones interest and holds it with very clear readable language." Sir John Whitmore, author of Coaching for Performance "What makes this book so valuable is its educational, practical and international focus." Wendy Johnson, President and CEO, Worldwide Association of Business Coaches (WABC) "I liked this book very much - it is a highly practical and well-presented guide to the art and science of executive coaching." The Association of Coaching Journal.
Please note that books will not be delivered unless they are paid for in advance this can be done by credit card on the website or by posting a cheque.