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Business Skills for Administrators
Business Skills for Administrators
Training Description
The aim of this course is to give the busy administrator the skills to prioritise, organise and manage their working day. During the day delegates will also take a look at certain legislation that may effect their working environment.The Course Suits
Anyone in an administrative role wishing to improve their business skills.Training Benefits
- Expertise in dealing with interruptions
- An understanding of how tasks can be better organised, delegated or eradicated
- An understanding of the Data Protection Act and Health and Safety Issues
- An understanding of how behaviour affects good working relationships
- An understanding of how to set clear communication objectives
- How to plan internal and external communication
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:15 Organisational Skills (works styles, routine planning and prioritising time management)
11:15 - 11:30 Coffee
11:30 - 13:00 Time and Self-Management (Handling paperwork/saying 'No'/giving and receiving instructions)
13:00 - 14:00 Lunch
14:00 - 14:15 An Overview of the Data Protection Act
14:15 - 15:00 Health & Safety quiz
15:00 - 15:15 Tea
15:15 - 16:30 Being an Effective Communicator as well as Administrator (identifying key skills/listening and questioning technique/body language/handling difficult situations)
16:30 Summary & Action Plans Agreed
© PTP/610
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