The Course Suits

Anyone who needs to be able to understand or influence the behaviour of others in order to communicate effectively with that person. This includes:

• All managers, irrespective of experience
• Consultants
• Team leaders
• Supervisors
• Project managers
• Customer service staff

Training Benefits

• Become more influential and persuasive
• Develop the ability to create the appropriate behaviour at will
• Present ideas, concepts and proposals clearly and memorably
• Build more effective relationships
• Add impact and memorability to their messages
• Improve trust and rapport through enhanced awareness and behavioural versatility
• Improve productivity and results
• Lower tension and avoid conflict

Course Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Why do we naturally get on better with some people than others? (Exploration of participants' feelings and level of comfort with co-workers, team members and all people with whom they interact. What is the level of rapport they think that they share with them?)

10.15 - 10.45 The meeting; what worked well? And what didn't? (Pre-recorded video of a meeting, followed by discussion)

10.45 - 11.30 Which of these people do you feel most comfortable with? (Pre-recorded videos of interviews, followed by discussion. Who would you get on with? Why?)

11.30 - 11.45 What's your preferred communication style? (Participants complete short questionnaire to learn their own behavioural style)

11.45 - 12.30 The Rapport Model (Introducing the four different styles of behaviour and it's importance in the communication process)

12.30 - 13.00 How to use the Rapport Model to influence decisions (Pre-recorded videos of interviews, to deepen the understanding of what is important to the four different styles)

13.00 - 14.00 Lunch break

14.00 - 14.45 How to use the Rapport Model to identify someone's style (Participants get to use their new-found knowledge by interviewing an individual to ascertain his communication style, using the Rapport Model)

14.45 - 15.15 Doing business the other person's way (Working outside your comfort zone - your first chance to practice!)

15.15 - 15.45 Other ways of using the Rapport Model (Applications for telephone, email and presenting, as well as how to use it to deal with tension and stress in the sales process)

15.45 - 16.30 The power of using versatile behaviour for subtle influencing (If the Rapport Model is the tool, then Versatility is the skill of using it. Planning and skill practice session to change behaviours to get successful outcomes)

16.30 - 16.45 Summary and close