Assertiveness Training – This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop the required skill set. Assertiveness training courses help people develop the required skill set.
This personal development training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses meet the standards expected of all professional bodies).
Delegates who attended this Assertiveness and Building Personal Confidence course said:
Had a fantastic day - really focused on my actions. Cat Graham, Total People Ltd
Brilliant course, trainer was excellent. - Kirsten Geddes, Atmos Consulting Ltd
Very good course. Excellent trainer. Gained a lot from you. - Sharon Holmes, Audit Commission
This has been a great course for me as this course has given me confidence to work within my role. - Suzanne Christine Ringrose, AXA Insurance
Excellent course; highly recommended! - Susanne Andrews, Derwen College
An excellent course, excellent trainer and suits my needs. - Paul Riley, Nottinghamshire Fire & Rescue Service
A really valuable day - lots of things to think about and tactics to use. Tutor was excellent and advice given appreciated. - Annabel Bennett, Sheffield Doc/Fest
Very good course which exceeded expectations. - Samantha Solley, Clear Channel Entertainment
The course was very informative and I will definitely put my learning into practice in the workplace. - Alexandra Marchant - Clear Channel Entertainment
A personally inspiring tutor and course. - Nicola Brooks, Walton Goodland
Excellent day. - John Steward, Burnt Tree Vehicle Solutions
I have been so impressed with Suzanne. Professional, confident, friendly. Her didactics were excellent. - Eliane Bajak, Michelin Services
A very enjoyable day - excellent delivery of material! - Louise Hayes, G&J Greenall
The course was excellent and far exceeded my expectations. - Heather Ingley, Wilton Park Executive Agency
Thoroughly enjoyable and relevant days training! Thank you. - Lisa Elvy, Wilton Park
Brilliant course. Very useful mix of theory, role play, group exercises, sensitive and enthusiastic training. - Emma Bates, Wilton Park
An excellent course delivered by an excellent and clearly experienced teacher. Personalised due to smaller group which worked better. - Paul Richardson, Siemens
This was the most enjoyable course I have ever been on, the trainer was very knowledgeable & engaging & made the topic interesting & entertaining. - Kerry OBoyle, Standard Life
Enjoyable course presented in a maneer which encouraged total involvement and participation. - Mark Lepkowski, Gambling Commission
Excellent course, good skills shared and advice received. - Sue Hutchinson, Baker Tilly
Very enjoyable day - far better than I thought!! - Andy Briggs, Serco
This course was more enjoyable than I was expecting. V enjoyable. - Jane Temperley, DHL
Excellent course, really focused the mind! - Paula Mumford, Clyde & Co
Never thought I would enjoy the course but found it enlightening & motivational. Thank-you! - Louise Williams, The British Horseracing Authority
Very good course. Excellent trainer. Gained a lot from you. - Sharon Holmes, Audit Commission
Excellent course; highly recommended! - Susanne Andrews, Derwen College
Really excellent course. - Laura Inness, Brewin Dolphin
Course was excellent. Tracey was fantastic as a trainer. - Kelly Small, Brewin Dolphin
Great course and fantastic teacher. I really got a lot out of todays session. I would highly recommend Suzanne to my company for further training. - Anna Dixon, McCann Erickson
Excellent course and tutor. - James Evans, Brother International Europe
A great training experience. - Tom Bevan, Accenture
Enjoyed course. Definitely helpful. - Chris Umali, PHS Group
Suzanne was a lovely trainer with loads of personality, interacted well with group and made the day personal. - Anne Hinson, Siemens Healthcare
Angie presented the course extremely well and was able to relate the content to my roles.- Gemma Leary, PHS Datashred
Great course, focus on specific needs! - Vicki McAllister, Amino Communications
Excellent training - very useful. - Ruth Foster, Berrymans Lace Mawer
Anyone wishing to improve their assertiveness skills in the workplace.
09.30 - 09.45 Coffee and Course Objectives
09:45 - 10:00 Defining Assertiveness (What is assertiveness? Why is assertiveness essential to business success? How we influence and how this affects our role in the company.)
10:00 - 11:15 Understanding Behaviour (Look at behaviour patterns that can throw us off balance. Wanting to succeed, but unable to achieve results; denials and delusions; dealing with challenge to authority and aggression; dealing with difficult people and poor performance.)
11:30 - 13:00 Obtaining Results; Developing Inter-Personal Skills (Practice overcoming barriers through role plays. Dealing with difficult situations.)
13:00 - 14:00 Lunch
14:00 - 15:00 Negotiating and Persuading (Understanding the clients needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?)
15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays, including negotiation and persuasive techniques.)
16:30 Summary & Action Plans Agreed
| Training Location | Training Date | Training Discount | Book Trainging |
|---|---|---|---|
| Leeds | 12-06-2013 | £382.50 | Book Assertiveness & Building Personal Confidence Course Online |