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Assertiveness & Building Personal Confidence

Training Description

This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner.

The Course Suits

Anyone wishing to improve their assertiveness skills in the workplace.

Training Benefits

  • Develop confidence in the use of assertiveness skills
  • Understand different behaviour patterns and the reasons they arise
  • Understand the need for negotiation and persuasion in the workplace
  • Practice assertiveness skills and develop an action plan

Course Timetable

09.30 - 09.45 Coffee and Course Objectives

09:45 - 10:00 Defining Assertiveness (What is assertiveness? Why is this skill essential to business success? How we influence and how this affects our role in the company.)

10:00 - 11:15 Understanding Behaviour (Look at behaviour patterns that can throw us off balance. Wanting to succeed, but unable to achieve results; denials and delusions; dealing with challenge to authority and aggression; dealing with difficult people and poor performance.)

11:30 - 13:00 Obtaining Results; Developing Inter-Personal Skills (Practice overcoming barriers through role plays. Dealing with difficult situations.)

13:00 - 14:00 Lunch

14:00 - 15:00 Negotiating and Persuading (Understanding the clients' needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?)

15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays, including negotiation and persuasive techniques.)

16:30 Summary & Action Plans Agreed


© PTP/329

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Assertiveness & Building Personal Confidence training course available to book:

Special offers and deals for Assertiveness & Building Personal Confidence courses
Training Location Training Date Training Discount Book Trainging
London (Liverpool St) 09-09-2008 £373.50 Book Assertiveness & Building Personal Confidence Course Online
Leeds 17-09-2008 £373.50 Book Assertiveness & Building Personal Confidence Course Online
Edinburgh 24-09-2008 £352.75 Book Assertiveness & Building Personal Confidence Course Online
Aberdeen 08-10-2008 £352.75 Book Assertiveness & Building Personal Confidence Course Online
Warrington 15-10-2008 £373.50 Book Assertiveness & Building Personal Confidence Course Online
Birmingham (Solihull) 29-10-2008 £373.50 Book Assertiveness & Building Personal Confidence Course Online
Manchester (Airport) 05-11-2008 £373.50 Book Assertiveness & Building Personal Confidence Course Online
London (Liverpool St) 02-12-2008 £373.50 Book Assertiveness & Building Personal Confidence Course Online
Warrington 16-12-2008 £373.50 Book Assertiveness & Building Personal Confidence Course Online
Exeter 18-12-2008 £352.75 Book Assertiveness & Building Personal Confidence Course Online
Assertiveness & Building Personal Confidence courses
Training Location Training Date Training Price Book Trainging
London (Liverpool St) 09-09-2008 Now
Special Offer!
Book Assertiveness & Building Personal Confidence Course Online
Leeds 17-09-2008 Now
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Book Assertiveness & Building Personal Confidence Course Online
Edinburgh 24-09-2008 Now
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Book Assertiveness & Building Personal Confidence Course Online
Leicester 24-09-2008 £415.00 Book Assertiveness & Building Personal Confidence Course Online
Bristol 07-10-2008 £415.00 Book Assertiveness & Building Personal Confidence Course Online
Aberdeen 08-10-2008 Now
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Book Assertiveness & Building Personal Confidence Course Online
London (Liverpool St) 14-10-2008 £415.00 Book Assertiveness & Building Personal Confidence Course Online
Warrington 15-10-2008 Now
Special Offer!
Book Assertiveness & Building Personal Confidence Course Online
Birmingham (Solihull) 29-10-2008 Now
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Book Assertiveness & Building Personal Confidence Course Online
Manchester (Airport) 05-11-2008 Now
Special Offer!
Book Assertiveness & Building Personal Confidence Course Online
Leicester 12-11-2008 £415.00 Book Assertiveness & Building Personal Confidence Course Online
London (Liverpool St) 02-12-2008 Now
Special Offer!
Book Assertiveness & Building Personal Confidence Course Online
Edinburgh 03-12-2008 £415.00 Book Assertiveness & Building Personal Confidence Course Online
Bristol 04-12-2008 £415.00 Book Assertiveness & Building Personal Confidence Course Online
Leeds 10-12-2008 £415.00 Book Assertiveness & Building Personal Confidence Course Online
Birmingham (Solihull) 12-12-2008 £415.00 Book Assertiveness & Building Personal Confidence Course Online
Warrington 16-12-2008 Now
Special Offer!
Book Assertiveness & Building Personal Confidence Course Online
Exeter 18-12-2008 Now
Special Offer!
Book Assertiveness & Building Personal Confidence Course Online

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To book the Assertiveness & Building Personal Confidence course as an in-house programme click here (£1600 per day for up to 10 delegates)

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To book 1- to-1 coaching based on the Assertiveness & Building Personal Confidence course click here (£600 per session)

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Description:

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Duration: 49 minutes

Being Assertive image Being Assertive Now only £99.00

Description:

There are many situations in both our work and private lives that, with hindsight, we may feel we could have handled better. It might have been our response to a difficult person on a bus, how we handled an aggressive customer, how we responded to a friend wanting to borrow something, or a manager making unreasonable demands of our time.

This award winning 17 minute DVD shows you how to handle all of these situations assertively and explores three types of communication: aggressive, non-assertive and assertive. The dvd uses real-life scenarios to show the differences between the styles.

Duration: 17 minutes