The Course Suits

Anyone wishing to improve their assertiveness skills in the workplace.

This was the most enjoyable course I have ever been on, the trainer was very knowedgeable & engaging & made the topic interesting & entertaining. - Kerry OBoyle, Standard Life

Enjoyable course presented in a maneer which encouraged total involvement and participation. - Mark Lepkowski, Gambling Commission

Excellent course, good skills shared and advice received. - Sue Hutchinson, Baker Tilly

Very enjoyable day - far better than I thought!! - Andy Briggs, Serco

This course was more enjoyable than I was expecting. V enjoyable. - Jane Temperley, DHL

Excellent course, really focused the mind! - Paula Mumford, Clyde & Co

Never thought I would enjoy the course but found it enlightening & motivational. Thank-you! - Louise Williams, The British Horsracing Authority

Very good course. Excellent trainer. Gained a lot from you. - Sharon Holmes, Audit Commission

Excellent course; highly recommended! - Susanne Andrews, Derwen College

Really excellent course. - Laura Inness, Brewin Dolphin

Course was excellent. Tracey was fantastic as a trainer. - Kelly Small, Brewin Dolphin

Training Benefits

• Develop confidence in the use of assertiveness skills
• Understand different behaviour patterns and the reasons they arise
• Understand the need for negotiation and persuasion in the workplace
• Practice assertiveness skills and develop an action plan

Great course and fantastic teacher. I really got a lot out of todays session. I would highly recommend Suzanne to my company for further training. - Anna Dixon, McCann Erickson

Excellent course and tutor. - James Evans, Brother International Europe

A great training experience. - Tom Bevan, Accenture

Enjoyed course. Definitely helpful. - Chris Umali, PHS Group

Suzanne was a lovely trainer with loads of personality, interacted well with group and made the day personal. - Anne Hinson, Siemens Healthcare

Angie presented the course extremely well and was able to relate the content to my roles.- Gemma Leary, PHS Datashred

Great course, focus on specific needs! - Vicki McAllister, Amino Communications

Course Timetable

09.30 - 09.45 Coffee and Course Objectives

09:45 - 10:00 Defining Assertiveness (What is assertiveness? Why is assertiveness essential to business success? How we influence and how this affects our role in the company.)

10:00 - 11:15 Understanding Behaviour (Look at behaviour patterns that can throw us off balance. Wanting to succeed, but unable to achieve results; denials and delusions; dealing with challenge to authority and aggression; dealing with difficult people and poor performance.)

11:30 - 13:00 Obtaining Results; Developing Inter-Personal Skills (Practice overcoming barriers through role plays. Dealing with difficult situations.)

13:00 - 14:00 Lunch

14:00 - 15:00 Negotiating and Persuading (Understanding the clients needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?)

15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays, including negotiation and persuasive techniques.)

16:30 Summary & Action Plans Agreed