The Course Suits

Anyone who is responsible for the performance of others at all levels within the business. All existing line managers or potential/aspirational line managers. The course can be used as a refresher offering new techniques or as an introduction to new skills for new managers.

Training Benefits

• • A clear understanding of how to agree objectives that once achieved, make a positve contribution to business results.
  • How to avoid setting objectives that are not aligned to the business goals or are difficult/impossible to manage.
  • A greater understanding of how to appraise performance effectively and produce better outputs from all direct reports. 
  • A clear understanding of what is required and how to plan and conduct effective appraisal meetings.
  • How to motivate employees and ensure they realise their true potential.
  • How to recognise poor performance before it becomes a major issue.
  • How to implement corrective measures and acheive a performance level that delivers results.  
  • A clear guide how to handle difficult conversations and produce a positive outcome for both parties.
  • The creation of a personal performance improvement plan that provides the manager and the individual with logical steps to deliver the mutually agreed objectives. 

Course Timetable

09:30 - 10:00  Coffee & Introduction (Course and Personal  Objectives, expectations, format, style, timings)

10:00 - 10:45  Appraising Performance  - The Real Facts (What does it mean & how do we use it? Time to consider the real facts and understand your role.)  

10:45 - 11:15  Making Objectives Even SMARTER (A chance to agree how to make SMART objectives SMARTER. The importance of aligning your objectives to the ‘bigger picture'.)

11:15 - 11:30  Break

11:30 - 12:30  Getting it Right - The Appraisal Meeting (What preparation is required, how to conduct the appraisal meeting and what to do afterwards. The three key stages for an effective appraisal.)

12:30 - 13:30 Lunch Break

13:30 - 14:00  Using Motivation to Get Results (Understanding what makes people ‘tick'. How and when to press their right buttons.)

14:00 - 15:00  Productive Feedback                                      (When and how to give and receive feedback constructively. Understanding the different forms of feedback, including how to get the most out of 1 to 1's.)

15:00 - 15:15  Break

15:15 - 16:00  How to Address Poor Performance (What does it look like, what are the consequences, how to take positive action and how to handle difficult conversations.)

16:00 - 16:30  Personal Performance Improvement Plan (Using self analysis to identify personal development areas and creating a plan to deliver results.)

16:30 - 17:00 Summary, Personal Action Plan and Evaluation