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Advanced Listening Skills
Advanced Listening Skills
Training Description
There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.
This Advanced Listening Skills training course is available throughout the UK.
CPD Value 5.5 Hours
CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).
Delegates who attended this Advanced Listening Skills training course also attended these courses:
Influencing Skills Managing Conflict
Delegates who attended this Advanced Listening Skills course said:
I really enjoyed the day, it was a real eye-opener in terms of my style & interaction. - Nichola Smith, Coors Brewers.
Very good course. Great information. - Alex Bone, Albemarle
General psychology intertwined with course - GREAT - understanding personalities to empathise. Di is learned and wise in how she was in the course. - Shirlee Granville, Covent Garden Market Authority
Really useful day, I have learnt a lot! - Sarah Heathman, Albemarle Interim Management
A very good course with a very good instructor. - Richard Darbon, Vale Europe Ltd
The Course Suits
Anyone who wishes to improve the most fundamental skill required for anyone who works in sales, service and management; Listening.
Training Benefits
- Identification of any self imposed barriers to active listening
- How to instantly develop rapport with anyone to lay the foundation for listening
- How to adjust physiology to adopt the most effective listening posture
- Use of a questioning framework to elicit from just about anyone what they want and why they want it
- Identification and use of the key behaviours that demonstrate that you are actively listening
- How to quickly identify the emotional state of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker
- How to recognise when a discussion is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation
Course Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:15 How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)
11:15 - 11:30 Coffee break
11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)
12:45 - 13:45 Lunch
13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)
14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour)
15:15 - 15:30 Coffee break
15:30 - 16:30 Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)
16:30 - 16:45 Summary & Action Plans Agreed
© PTP/391
Please Choose from the list below:
Advanced Listening Skills training course available to book:
| Training Location | Training Date | Training Price | Book Trainging |
|---|---|---|---|
| London (Liverpool St) | 29-05-2012 | £450.00 | Book Advanced Listening Skills Course Online |
| Leeds | 19-06-2012 | £450.00 | Book Advanced Listening Skills Course Online |
| Birmingham (Coleshill) | 09-07-2012 | £450.00 | Book Advanced Listening Skills Course Online |
| Edinburgh (Central) | 13-07-2012 | £450.00 | Book Advanced Listening Skills Course Online |
| London (Liverpool St) | 28-08-2012 | £450.00 | Book Advanced Listening Skills Course Online |
| Bristol | 06-09-2012 | £450.00 | Book Advanced Listening Skills Course Online |
| Leicester | 26-09-2012 | £450.00 | Book Advanced Listening Skills Course Online |
| Manchester (Airport) | 16-10-2012 | £450.00 | Book Advanced Listening Skills Course Online |
| London (Liverpool St) | 09-11-2012 | £450.00 | Book Advanced Listening Skills Course Online |
| Leeds | 23-11-2012 | £450.00 | Book Advanced Listening Skills Course Online |
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